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Director Rev Cycle Mgmt

Job ID: 142215
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jul 5, 2022
Work Schedule: Per departmental Needs

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


    The Revenue Cycle Director is responsible for overseeing all revenue activities and organizing strategies to increase profitability and meeting all financial objectives. They will review practice billing activities and generate ideas for innovative revenue programs. Areas of oversight include but are not limited to practice revenue cycle operations including pre-registration, financial clearance, documentation, coding, charging, and billing and collections practices. This position will analyze and review all departmental work queues for accuracy and timely competition. Promote and evaluate key performance indicators including but not limited to, self-pay collection rates, bad debt, charge lag, claim edits, and enrollment edits. The Director will maintain a good working relationship with Directors of Operations and Director of Finance to ensure ongoing financial and operational performance to ensure clear communication and effectively interact with patients, as required, and other team members while maintaining a high standard of excellence and professionalism. Provide counsel to the COO, Division Chiefs, Physicians, Professional Fee Abstraction Department, the Professional Billing Office, Hospital Billing Office, and additional committees and organizations as directed. Work closely with other departments and Revenue Cycle leadership to translate improvements to other areas.  


    • Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals

     • Ensures compliance with federal and state legal requirements by researching existing and accessing new legislation and by consulting with outside advisors. Completes all regulatory and company documentation and reporting in accordance with established and /or required schedules. Advises management of actions and potential risks 

    • Works proactively and closely with the compliance team on regulatory and credentialing matters impacting revenue cycle processes and develop strong relationships with payers and health plans to ensure streamlined problem resolution and maximized opportunities 

    • Respond to inquiries related to insurance billing concerns, collection law and insurance protocol escalated by billing team staff • Ensures the maintenance and updates the hospital’s Charge Description Master occurs in coordination with all departments and is a resource to leadership for research on charge issues. 

    • Provide reporting and feedback to various hospital departments for correct coding and billing of patient accounts and manages outside audit, reporting, and special program requirements 

    • Prepare staffing and operations budget projections annually. Ensure department operations expenses are maintained within budgeted projections 

    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures • Other duties as assigned to support the unit, department, entity, and health system organization  

        Education or Equivalent Experience:

        H.S. Diploma/GED

        Associate's Degree Healthcare Administration or related field Required

        And 10+ years Relevant management experience, including 7 years of related experience working in healthcare Required 

        Master's Degree  Preferred

        X At least 7+ years’ experience in professional revenue cycle setting, and responsibility within healthcare business operations Required

        X Knowledge of patient registration, scheduling, authorizations, billing process and workflow Required

        X Experience with accounting, financial statements, and revenue cycle operations Required

        X Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes Required

         X Strong understanding and comfort level with computer systems and experience with process improvement methodologies Required

        X Thorough understanding of healthcare reimbursement and denial management processes Required 

        X Previous staff management experience 

        X Excellent inter-personal, verbal, and written communication skills 

        X Demonstrated ability to successfully lead process improvement projects 

        X Demonstrated analytical skills  

          We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

          Live Your Life's Work

          We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

             Current UPHS employees must apply HERE
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