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Orders Tracking Coordinator

Job ID: 142339
Category: Clerical/Administrative
Work Type: FT
Location: Bala Cynwyd, PA, United States
Date Posted: Jul 5, 2022
Work Schedule: variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • Supports the department's operations by faxing and sending all physician orders for signature via mailing, faxing or electronically. Assists with tracking and reporting physician orders compliance in accordance with the policies and procedures of Penn Home Care & Hospice Services (PHCHS).


  • Processes Interim orders and Plans of Care daily and according to department procedure. Processes orders returned daily by stamping date order received in Agency and updating Epic system with date order returned.
  • Faxes or electronically sends orders to physician for signature daily. Follows up with MD once orders remain unsigned for 7 days.
  • Notifies Clinical Manager immediately with any order that has physician notation. Notifies Clinical Manager daily of orders that are out of compliance.
  • Reviews orders daily for completeness and processes order for physician signature. Enters all pertinent order information into Orders tracking database daily. Tracks orders daily according to department process.
  • Calls physician providers to verify patient, phone/fax number and/or mailing information. Maintains current/ accurate list of physician contact information to be used for Mailing/Faxing of orders for physician signature. Updates Pennchart via ticket entry.
  • Analyzes custom reports in Orders tracking database to highlight trends and potential issues. Assists with daily/weekly numbers for PCAH Orders compliance rates by running report from Orders tracking database.
  • Coordinates and facilitates telephone contact as needed/requested and assist with identifying available resources.
  • Supports the Penn Patient Experience program by utilizing scripted responses and tools to promote and maintain a responsive, knowledgeable and accessible approach to all internal & external customer contacts. Maintains effective communication and working relationship with all agency staff and administration.


    Education or Equivalent Experience:

    • Bachelor of Arts or Science
    • H.S. Diploma/GED (Required)
    • 1+ years relevant experience

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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