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Coord Secretarial Services

Job ID: 142421
Category: Clerical/Administrative
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jul 12, 2022
Work Schedule: Variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • Serves as a Coordinator of Secretarial Services for the Department, works closely with the practice manager, manages provider templates and clinic schedules. Ensures secretarial staff are working at the top of their scopes and communicates any changes to them. Excellent organizational skills and the ability to work and prioritize multiple projects and responsibilities as needed. Serves as a backup to the practice manager in their absence.


  • Schedule ancillary services as directed by physicians or nursing staff
  • Ensures provider messages are handled in a timely fashion, scheduling initial, return visits and procedure appointments
  • Send out proper prep to patients. Provide patient with pertinent information regarding scheduled procedures/tests
  • Adheres to financial requirements as dictated by patient’s/customer's insurance carrier and/or UPHS financial policies
  • Arrange meetings as needed, serves as coverage for other secretaries within the division as necessary
  • Make schedule changes in EPIC/Optime as directed by physicians or manager
  • Answer telephone, Confirm procedure schedules
  • Accurately records all necessary information to adequately triage telephone calls
  • Informs manager of all unresolved patient issues so that appropriate action can be taken
  • Monitors PMX feedback along with Practice Manager

    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • Minimum 3-5 years of secretarial or comparable experience in a medical terminology and office procedures. Knowledge
    • Bachelor of Arts or Science
    • Healthcare Administration, Project management

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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