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Assoc Dir Access Center

Job ID: 143849
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jul 12, 2022
Work Schedule: Variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Reports to Director Ambulatory Access

    • Oversight and support of Access Center: operations, personal management & finances
      1. Serves as senior onsite administrator
      2. Direct management of operational Access Center Managers
      3. Collaborates with the Workforce Manager, Access Center Consultant, and Project Manager
    • Expected to drive Access Center improvement through departmental operations and optimization initiatives
    • Responsible for ensuring that all the areas in the Access Center achieve Practice and Access Center performance and service targets. This includes proactively diagnosing root causes when areas are not achieving performance and service targets, defining and implementing action steps to achieve improved performance, and communicating Manager and Practice Leadership on an ongoing basis.
    • Optimize current and future departmental processes and systems that focus on patient experience, access, EPIC, and revenue cycle
    • Educate and instill operational improvement techniques to managers and supervisors
    • Oversee department analytics and EPIC optimization support
    • Partner with key practice and hospital leadership to foster transparency and collaboration in improving operations and patient experience

Minimum Degree Requirements and Experience Required:

· Bachelor’s degree required, Master’s preferred plus a minimum of 5 years of progressive management experience, preferably in healthcare setting with emphasis in Patient Access.

12. Skill Requirements:

· Highly organized, positive, and energetic candidate with demonstrated leadership and change management success. Ability to influence people to achieve desired outcomes.

· In depth understanding and technical knowledge of the administrative, operational, financial, and clinical healthcare functions including: quality and process improvement, quality data management, patient safety.

· Working knowledge of efficient Information Systems for registration, scheduling, and patient care (Epic Systems). Advanced proficiency with Microsoft Applications (i.e. Excel, Word and Power Point), data mining. 

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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