Dining Ambassador

Responsibilities:

• Delivers patient trays in a timely and accurate manner in compliance to department tray delivery time standards while maintaining food quality and temperature.
• Maintains proper hand hygiene. Performs and follows protocol for patient identification when delivering food to patients. Documents and completes tray and floor stock delivery logs accurately.
• Retrieves soiled trays from patient room in a timely manner at the end of each meal period. Collects and returns correct amount of cash change and/or documents correct credit card information for guest tray charges.
• Communicates and interacts with Nursing, Dining Coordinator, Nutrition Supervisor and Manager effectively to meet patient needs and provide service recovery promptly. Communicates and addresses patient food issues/concerns in a timely and effective manner.
• Contributes to patient satisfaction goals by providing exceptional service, following scripting, and approaching each patient while being polite, courteous, smiling and respectful.
• Wraps silverware, assembles/prepares, stocks food and other supplies for patient tray line as necessary. Cleans and sanitizes meal delivery carts and condiment bins as well as work station surfaces.
• Follows all departmental policies regarding food safety, infection prevention, employee hygiene, hazardous material and waste disposal processes.
• Complies with federal, state and local health and sanitation regulations and departmental sanitation procedures.
• Identifies and utilizes chemicals following directions recommended by manufacturer and per MSDS sheets.
• Adheres to Emergency Preparedness Program. Participates in disaster drills, as appropriate. Adheres to Life Safety Program and participates in fire drills as appropriate.
• Participates and attends departmental meetings and staff development programs as appropriate.
• Exhibits pleasant and cheerful demeanor and maintains helpful approach towards employees, physicians, patients and visitors.
• Wears ID Badge at shoulder level. Complies with department uniform standards.
• Maintains a clean, sanitary working environment.
• Reads and complies with hospital and departmental policies and procedures as applicable.
• Performs other tasks as may be assigned.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• High School Diploma or GED Minimum one (1) year previous work experience - preferred