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Patient Services Liaison - Anesth Pain Management

Job ID: 142359
Category: Customer Service/Patient Access
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jul 13, 2022
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Services Liaison - Anesth Pain Management

1840 South Street


The Patient Services Liaison (PSL) is responsible for coordinating, scheduling and registration, cross scheduling for Primary, Medical, Surgical and Ancillary appointments across the entire UPHS health system. 

  • Liaison appointment scheduling includes but is not limited to office visits, ancillary testing, and education throughout UPHS.
  • Liaison scheduling acts as a first point of contact for patients/customers calling into the Penn Health Referral scheduling prompt. 
  • Assist patients with navigating the health system for an accurate provider match throughout the entire UPHS health system. 
  • Must have the ability to nurture calls by transitioning patient inquiries into a scheduled appointment. 
  • Consistently displays superior customer service skills when interacting with patients, caregivers, providers, staff, and all other callers. 
  • Provides callers/patients with referrals to physicians and services across the entire health system. 
  • Speaks with patients/callers using clear and professional language, and proactively resolves patient concerns/issues.
  • Strictly adheres to Epic and Salesforce guidelines and clinical protocols during all patient interactions.
  •  Needs to have a well-rounded understanding of the UPHS Health System. Complete specific training and guideline for superuser program.

    Education or Equivalent Experience:

    • High school diploma or GED required; 2 or 4 years’ college degree preferred. 
    • 3-4 years of medical office experience, or 5 or more years of customer service experience, required. 
    • Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience. 
    • Thorough knowledge of third party insurance coverage guidelines preferred. 
    • Must successfully complete/pass EPIC schedgistration training/tests.  

      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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