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Supervisor Patient Coordination

Job ID: 145173
Category: Management/Leadership
Work Type: FT
Location: Bala Cynwyd, PA, United States
Date Posted: Jul 20, 2022
Work Schedule: Variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Supervisor, Patient Coordination (Administrative Lead) for the Penn Partners in Care Program manages the non-clinical Patient Coordinators – Care Management (Care Partners) and collaborates with the Lead, Care Management (Clinical Lead) to support the coordination of the PCSL comprehensive care management program. The role includes hiring, onboarding and management of the Care Partner staff. The Administrative Lead collaborates with internal entities (hospitals, home care, etc.) to develop and improve processes that connect patients to the Primary Care Practices. The role is responsible for the daily oversight of activities across several primary care practices and involves interaction with the entire care team to deliver Care Management services to patients with medically and/or socially complex needs. The Administrative Lead collaborates with the Practice Management and PPC Leadership Team to coordinate and improve care management workflows and identify opportunities to further develop or improve services.


  • Management Responsibilities
  • Collaborates with Program Leadership in developing an orientation and training program for the Care Partner role.
  • Hires and on boards the Care Partners.
  • Provides daily oversight of staffing, schedules and payroll for the Care Partners.
  • Uses daily reports to help organize and delegate work.
  • Responsible for performance reviews and performance improvement for the Care Partners
  • Program Coordination
  • Collaborates with the Clinical Lead & Program Manager/Director to develop and improve workflows and processes to support the Care Management program.
  • Interacts with hospital, home care and IMPaCT program managers to assure effective hand-offs to the Care Partner.
  • Interacts with practice managers across the region to assure coordinated and efficient delivery of care management services.
  • Quality Improvement
  • Participates in committees or workgroups to support the improvement and development of the care management program.
  • Runs performance and volume reports for the team.
  • Reviews and analyzes program data to assist in program evaluation.
  • Uses quality improvement strategies to identify opportunities to improve services.
  • Administrative Responsibilities
  • Oversees payer initiatives that pertain to care management.
  • Monitors the Regional budget on a monthly basis.
  • Responsible for ordering supplies for the Regional Care Management Team


    Education or Equivalent Experience:

    • Bachelor of Arts or Science (Required)
    • science or social work 3+ years relevant healthcare experience, including 1 year of prior supervisory experience.

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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