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Operations Manager- Patient Transport Services- Hospital of the University of Pennsylvania

Job ID: 143447
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jul 22, 2022
Work Schedule: To Be Determined

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Department of Patient Transport Services at the Hospital of the University of Pennsylvania is seeking an Operations Manager: 


Primary function will be to manage the day to day operations of Patient Transport including the Telemetry Transport Team in an effective manner that contributes positively to the overall experience of all customers. Works collaboratively with others to ensure these objectives are met. 


Provides appropriate in-service training for transporters and telemetry transport staff. Collaborates with Nursing education staff to develop and maintain education programs for transporters and telemetry transport staff. Interfaces with nursing care units, nursing leadership, and ancillary departments to provide transport needs of patients requiring monitoring during transport, as defined in the Telemetry Transport position description and guidelines for the program and those that do require it. Evaluates the effectiveness of Patient Transport and Telemetry Transport on a continual basis. Implement changes when indicated based on productivity, quality and satisfaction indicators. Collaborates closely with Nursing, Medical Staff, and others as needed to maintain an on-going assessment of needs. Develop and maintain appropriate scheduling and triage functionality for optimal productivity and coverage of patients requiring transports. Ensures staff compliance with patient safety standard, regulatory agency requirements, hospital policies, mandatory educational programs, and others as prescribed. 

Education or Equivalent Experience: 

Associates Degree or equivalent related experience is required. High School Diploma or GED is required. Minimum of five years of directly related experience and two plus years of management experience is required. Previous experience working in healthcare is required.

 Additional Information: 

Carries cell phone 24/7 due to 24 hour accountability.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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