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Central Transport Dispatcher, Princeton NJ

Job ID: 143059
Work Type: FT
Location: Plainsboro, NJ, United States
Date Posted: Jul 26, 2022

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Department: Central Transport, Princeton, NJ


Manages and Monitors the Central Transport Command Center, from the staffing office, resolving issues with transport when wrong information is put in, prioritizing and assigning existing transport requests, contact transporters when moves are not being accepted or ending in a timely matter, and checking staff sign ins.  


    1. Performs Central Dispatcher services, coordinating all inpatient transports, maintaining log, answering Central Transport calls, and following specific instructions of, Manager or Nursing Resources, or Administrative Coordinator. Assign moves to transporters if their available. Put in transport and non-transport moves. Contact departments when there’s an issue with a move. Transports will be prioritized by the Dispatcher and the Nursing Supervisor as follows: Unstable or Critically Ill patients Transfers to higher level of care ED admissions Patients needed for Stat procedures or testing Patients needed for Timed procedures or testing Patients for regularly scheduled procedure or testing PACU patients Research Patients Transfers to lower level of care 

    2. Supports customer service and performance improvement goals of the department; collaborates with other caregivers/staff both within and outside the Central Transport Department, to develop effective means of enhancing patient care and service. 

    3. Maintains standards of privacy and confidentiality. 

    4. Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices. 

    5. Demonstrates effective communication with phone to report transport status. 

    6. Demonstrates caring and respect in daily interaction with staff. 

    Additional Scope of Work

    1. Helps to maintain all databases and assists in appropriate training and education. 

    2. Assists funeral directors with the removal of bodies from the morgue as requested. 

    3. Performs patient transport duties, when appropriate. 

    4. Report Defective equipment and ensure it is brought to correct area. 

    5. Cross trained to be a TeleSitter Tech (AvaSys), covers AvaSys breaks. 

    6. Monitor and facilitate Transporters taking their meal breaks at the appropriate times. 

    7. Monitor and audit Ticket to Rides. 

    8. Round on all elevator bays and clean utility rooms to ensure that equipment is dispersed evenly through the hospital. (Every clean utility room should have two rolling O2 tank holders, and wheelchairs should be returned to the lobby and map areas).  


      High school diploma or equivalent required

      Related Work Experience 

      At least 2 years related work experience preferred.  

        We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

        Live Your Life's Work

        We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

           Current UPHS employees must apply HERE
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