Job ID: 146817
Category: Behavioral Health/Psychology
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Aug 1, 2022
Work Schedule: Days 40 Hours per week
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Penn Presbyterian Medical Center has a Center of Excellence Care & Outreach Coordinator opening.
The COE Care & Outreach Coordinator will be the single point of contact for treating physicians, clinicians, and patients to provide resources and assistance with accessing clinical and supportive care services offered within UPHS and in the community. Facilitates patient appointments, including those made with behavioral health programs, MAT physicians, labs, diagnostic areas, and specialty physicians. Will be visible in the community and will organize, attend, and present at various relevant providers and community resources to explain and expand the reach of the COE.
Responsibilities for this position include but are not limited to the following:
Care Coordinator will meet with patient at least monthly to assess compliance, address patient needs and gain insight into unmet needs
Coordinate information and patient needs (social service, health and medication) with appropriate interdisciplinary provider: PCP, social work, MAT provider, D&A provider, etc.
Serve as an essential link between patients and all other care providers
Care Coordinator is responsible for interacting with patient service representatives to expedite scheduling for follow-up and acute care appointments within UPHS
Facilitate appointments for consults and support services within established service standards, including behavioral health clinicians, social workers, physician, community agencies, etc.
Coordinate multidisciplinary team meetings; develop concise patient progress summaries for use by the care team, and document recommendations made utilizing standardized care protocols in accordance with state/nationally recognized care guidelines.
Monitors and evaluates the delivery of care through documentation and tracking of needs addressed, track outcomes and support strategic planning through COE data collection in accordance with all State requirements.
Assist in the development of patient education programs and tools.
Follow patients throughout the care continuum, including inpatient admissions, discharges from all levels of care, and collaborate with inpatient care management resources.
Recognizes and capitalizes on opportunities in the community to explain the role of the COE/Care Coordinators and promote its use.
Identifies barriers encountered both within the COE as well with community partners in regards to successful outcomes for clients.
Respond to public and community inquiries on matters related to the COE
Identify key stakeholders and work to connect with them to further expand the reach of the COE
Build and nurture relationships in and outside of the Penn community.
Attend community events relevant to the COE and be a representative of Penn Presbyterian’s Addiction and Behavioral Health Service lines
Point person for the other care coordinators and helps monitor and oversee how the COE is executing on intended tasks.
Please apply if you possess these qualifications:
Associate’s Degree in Behavioral Health, Nursing or related field of study preferred
Prior experience working with the substance use population, especially OUD
Knowledge of substance use and behavioral health resources in Philadelphia preferred
Demonstrated problem solving skills required
Ability to utilize critical thinking required
Effective communication skills in various methods, verbal, written, and presentations required
Demonstrated organizational skills required
Ability to facilitate education programs for providers required
Proficiency in Microsoft Office (Excel, Power Point, Word, Access) required
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.