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Encore Shop Supervisor

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Job ID: 148785
Category: Other
Work Type: PT 20+ HOURS
Location: Kennett Square, PA, United States
Work Schedule: Part-time Days

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


Works directly with Manager of the Encore Shop assisting in coordination of Shop operations. This includes opening, closing, staffing levels, staff/volunteer training and orientation, Shop appearance, financial accountability, record keeping, final merchandise selection, merchandising and customer relations.

Essential Duties and Responsibilities:

Works with Manager to effectively utilize available resources to efficiently manage daily operations. Supports Manager in ensuring that staffing levels are consistent with workload.

Identifies concerns as needed to ensure quality services and adherence to regulatory requirements.

Applies all policies consistently. Seeks counsel with Manager or Encore Committee leadership when necessary.

Readies Shop, including consignment area for opening on time. Secures areas for proper closing. Follows established guidelines for opening and closing.

Effectively troubleshoots problems with computer system. Notifying Manager appropriately. Supports employee and volunteer computer questions and concerns.

Is responsible for all consignments, purchases and donations, including selection, pricing and merchandising. Consistently performs all technical duties, such as consigning, customer check out, tagging, etc. accurately and competently.

Ensures that the Encore Shop, Office and work areas are neat and orderly.

Serves in the Manager’s place during vacation and sick leave. Works closely with Encore Board to ensure that all operations, including financial duties are covered during this period.

Pick up and deliver mail to and from Post Office.

Assists Encore Shop Manager in preparation of an accurate annual Shop budget.

Works with Manager to maintain expenses within budgeted limits.

Cooperatively seeks new opportunities for revenue growth and expense reduction.

Encourages, supports and when appropriate, implements suggestions for improving the operating efficiency and quality of the Shop

Is vigilant, about safety and is customer relations conscious, as well as maintaining established security measures and possible shoplifting threats.

Works cooperatively with Manager to prepare consignment payouts, and accurately prepare daily cash deposits

Works with Manager to inventory, maintains and purchases all supplies necessary for Shop operation.

Assist in development and implementation of Marketing efforts using Social Media (Facebook, Instagram)

Education Training and Experience:

Retail experience preferred.

Demonstrate ability to navigate Microsoft systems as well as ability to learn Resale World REACT software.

Able to demonstrate skills as Facebook administrator.

Licensure/Certification Required/Preferred:


    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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