Design Strategist (Senior, Mid-level, Associate)

Responsibilities:

• Develops stakeholder engagement strategy and supports staff in effectively communicating project goals and progress.
• Supports others in organizing work and communication strategies to ensure project success and the experience of project partners.
• Effectively negotiates with health system leadership to define project success and garner resources to support interventions at scale.
• Develops and leads initiatives and platforms to improve the way we work and accelerate innovation across the health system.
• Works with CHCI leadership and executive partners to source and define project opportunities that dramatically improve the way we deliver care at Penn Medicine.
• Mentors and supports the professional development of other CHCI staff.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

• Other duties as assigned to support the unit, department, entity, and health system organization.

Design Strategist - Job Summary:

• The Design Strategist manages CHCI (center for health care innovation) projects focused on reimagining the way we deliver care at Penn Medicine. The Design Strategist collaborates with other CHCI staff and project partners to apply methods of design and innovation to understand a variety of complex problem spaces and define opportunities for improvement. The Design Strategist leads project strategy and stakeholder relationships and engages with CHCI leadership to take new models of healthcare delivery from development to scaled impact.
• The Penn Medicine Center for Health Care Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care delivery, improve patient outcomes, patient and clinician experience, and reduce the cost of care. We believe the best way to make big improvements to patient health and health care delivery is to experiment quickly at low cost, only scaling once we find high impact solutions. The Center provides an exciting and fast-paced opportunity for motivated, entrepreneurial individuals to effect systemic change at Penn Medicine and across the healthcare industry.

Accountabilities:

• Develops and executes design research strategies to gain new insight and define project objectives.
• Leverages research insights to define measurable project goals
• Develops actionable strategies to test key hypotheses on how to reach defined targets
• Executes strategies to engage key project stakeholders in ensure project success and scale.
• Manages center projects and demonstrates consistent success in driving new initiatives to scaled impact.
• Works to secure productive and positive relationships with other staff and project stakeholders.
• Helps to lead the continuous improvement of our innovation methods and how we work. Is seen as a unique contributor by center staff and project partners.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Associate Design Strategist - Job Summary:

• The Associate Design Strategist collaborates with other CHCI (center for health care innovation) staff and project partners to work on projects focused on reimagining the way we deliver care at Penn Medicine. The Associate Design Strategist applies methods of design and innovation to understand a variety of complex problem spaces and define opportunities for improvement. He/She helps to define and execute strategies for testing new solutions that increase the value and decrease the cost of care for patients and care providers.
• The Penn Medicine Center for Health Care Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care delivery, improve patient outcomes, patient and clinician experience, and reduce the cost of care. We believe the best way to make big improvements to patient health and health care delivery is to experiment quickly at low cost, only scaling once we find high impact solutions. The Center provides an exciting and fast-paced opportunity for motivated, entrepreneurial individuals to effect systemic change at Penn Medicine and across the healthcare industry.

Accountabilities:

• Assists in developing contextual design research strategies and executes research tasks.
• Collects and interprets data to inform project direction and evaluate outcomes.
• Assists in developing design prototypes and experiments to test assumptions.
• Translates research findings into thoughtful insights and artifacts that help to define project objectives and directions.
• Develops communication materials that effectively convey project goals and findings.
• Evaluates and communicates project progress and outcomes to internal and external stakeholders.
• Works with other CHCI staff and operational partners to take new interventions to scale.
• Participates in initiatives with other CHCI staff to improve the way we work and enable a culture of innovation across the organization.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Experience:

Senior Design Strategist - Required Education/Experience:

• Bachelor's Degree required
• Experience in human centered design research and information/graphic design required  
• 5+ years of working experience in design or related fields required (health care experience preferred)

Required Skills and Abilities:

• Effective communication skills in various methods, verbal, written, and presentations
• Rapid prototyping and experiment design
• Demonstrated project management skills
• Ability to execute structured, insightful, and data-driven analysis and to identify and communicate key takeaways

Design Strategist - Required Education/Experience:

• Bachelor's Degree required, preferably in Design
• 3+ years of working experience in design or related fields required

Required Skills and Abilities:

• Rapid prototyping and experiment design
• Effective communication skills in various methods, verbal, written, and presentations
• Demonstrated project management skills
• Ability to execute structured, insightful, and data-driven analysis and to identify and communicate key takeaways
• Data analysis and visualization skills
• Stakeholder analysis and engagement
• Human centered design research
• Information/graphic design

Associate Design Strategist - Required Education and Experience:

• Bachelor's Degree required, preferably in Design
• 2+ years of working experience in design or related fields required

Required Skills and Abilities:

• Effective communication skills in various methods, verbal, written, and presentations
• Accurate, thorough data collection and analysis
• Human centered design research
• Information/graphic design
• Rapid prototyping and experiment design