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Transcriptionist Workflow Coordinator

Job ID: 150923
Category: Clerical/Administrative
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Aug 30, 2022
Work Schedule: 8hr Days

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

  • Transcriptionist Workflow Coordinator supervises daily work flow throughout the transcription room. Distributes work to the transcriptionist to take advantage of each employee's strengths. Re-open, reject and corrects Newpath cases when the manager is away from her desk. Implements policies to improve turnaround time for transcription. Is the primary trainer for new transcriptionists. Responsible for monitoring cases that show up on invalid billing list and correct errors which allow the cases to proceed with the billing process. Assist manager with administrative duties for other positions throughout the department when needed. Assist Dermatopathology Fellows with dictations before they are presented to Dermatopathologist for review and signature. Follow-up with both registration and referring physician on incorrect or incomplete information that may prevent a patient's biopsy report from being released. Transcribes, codes, types, and/or inputs dictations and demographics. Transcribes and prioritizes dictations and complicated pathology consultation reports. Contacts physician's office concerning patient diagnoses.

Responsibilities:

  • Supervises daily work flow throughout the transcription room.
  • Distributes work to the transcriptionists to take advantage of each employee’s strengths.
  • Re-open, reject and corrects Newpath cases when practice manager is away from desk.
  • Add addendums and amendments on pathology reports.
  • Organizes and distributes pathology requisitions to the pathologists for signature and approval (done every 20 minutes throughout the day).
  • Implements policies to improve turnaround time for transcription.
  • Serves as the primary trainer for new transcriptionists.
  • Responsible for monitoring and making corrections to cases that populate on invalid billing list, this includes special stains and ICD-10 errors.
  • Assist IT with the testing of newly implemented ICD-10 codes.
  • Assist Dermatopathology Fellows with dictations before they are presented to Dermatopathologists for review and signature.
  • Follow-up with both registration and referring physician on incorrect or incomplete information that may prevent a patient’s biopsy report from being released.
  • Maintain the medical diagnosis X-code list by adding and/or removing new/old codes.
  • Update referring physician address and add new referring physicians to the newpath data base.
  • Provides direct support to 7 Dermatopathologists.
  • Assist practice manager with administrative duties for other positions throughout the department when needed (Call Center, Transcription, Reading Room and Report Mail Breakdown).
  • Transcribes, codes, types, and/or inputs dictations and demographics.
  • Transcribes and prioritizes dictations and complicated pathology consultation reports. Produces final copy as required.
  • Responsible for filing and retrieving reports and/or slides.
  • Maintains records and generates reports (i.e., problem billing cases for proper identification/follow-up).
  • Breakdown and mails/faxes reports to appropriate physicians, clinicians, and/or organizations (i.e., Quest). Records faxing of this same subset of reports.
  • Gives verbal (phone) Pathology Reports to physicians.
  • Researches pending and incomplete cases.
  • Generates and/or reviews reports and slides to be sent to outside physicians, makes corrections as necessary, and collates to mail.
  • Contacts physician’s office concerning patient diagnoses.
  • Answers the telephone, handles direct patient and physician’s requests, and responds for written correspondence from patients, insurance carriers, and/or physician’s offices. Independently resolves issues when necessary.
  • Follows directives and completes other duties assigned by supervisor, managers and physicians.
  • Inform supervisor of problem cases.
  • Inform coworkers or supervisor of anything that is pending on your desk.
  • Serves as back up to sign out clerk and special stain clerk and call center clerks
  • If requested, assists physicians with transcribing diagnoses onto protocols, pulls old slides and reports at the request of the staff physician, and orders recuts and special stains from the laboratory.
  • Pulls slides and reports as requested.
  • Completes work within assigned and/or communicated time frames.
  • Ensures effective utilization of materials, staff and financial resources.
  • Utilizes all available tools and resources.
  • Deliver slides to in-house physicians.

Credentials:

    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • 5 years of advanced clerical/secretarial experience in an office setting required.

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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