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Senior Application Manager (or) Application Manager – Clinical Research Information Systems

Job ID: 140225
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Aug 31, 2022
Work Schedule: WILL REQUIRE full or partial on site work

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Looking for an energetic solutions-focused leader to oversee our clinical research team in I.S. The ideal candidate will need to be able to lead a high output team and have problem-solving and analytical skills as it applies to our Research initiatives at Penn.

 

The ideal candidate will have the following attributes:

• Experience in supporting Research initiatives, including client collaboration, presentations and discussions

• Experience in working with or managing research based systems, including clinical trial management and documentation management.

• Demonstrated knowledge in information security and validation for electronic research documentation such as FISMA and NIST standards and 21 CFR part 11 compliance and documentation.

 

Senior Application Manager – Clinical Research Information Systems

Responsible for leading and managing multiple cross-functional work teams across multiple entities and/or practices relating to the development of innovative application solutions that achieve successful performance goals for the assigned functions. Overseeing project plans to ensure milestones and project deliverables are met. Directly manage manager, lead and analyst level personnel that are focused on specific clinical application solutions. Typical staff in span of control is approximately 20. Use working knowledge of application systems and business processes to identify process improvement initiatives and targeted opportunities for improvements in the application. Oversee the management and development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Oversee the change management procedures and protocols for the department; create and maintain all policies and procedures for all assigned applications, and develop, plan and execute testing for supported applications. Responsible for planning and ensuring professional development initiatives are met within the team. Interact closely with Application Director and key application stakeholders/users with strong interpersonal, verbal and written skills.

 

Application Manager – Clinical Research Information Systems

Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals and oversee project plans to ensure milestones and project deliverables are met. Develops working knowledge of application systems and business processes and identifies process improvement initiatives and opportunities for improvement in the application.

 

Accountabilities

• Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.

• Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.

• Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.

• Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.

• Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.

• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.

• Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.

• Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.

• Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.

• Delivers customer service to IS clients seamlessly across system boundaries.

• Ensures safety, confidentiality and security of all data.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

 

Minimum Requirements

Senior Application Manager – Clinical Research Information Systems

Required Education and Experience

• Bachelor’s degree is required

• Five years related experience is required.

• Experience in health care IT preferred.

• Three years demonstrated management experience required.

Licenses, Registrations, and Certifications

• Vendor certification Preferred

Required Skills and Abilities

• Management in Clinical applications either in application support or implementation role

• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

• Detail oriented, strong analytical, organizational, and problem solving skills required

• Ability to analyze, diagnose, suggest and implement process changes

• Strong customer service orientation and ability to follow through issues to resolution

• Ability to interact with all levels of physician practice personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.

• Clinical applications management experience in either an application support or implementation role preferred

• Strong with process improvement and project management skills

• Ability to successfully manage multiple projects and personnel (managers, leads and analysts)

• Vendor management skills

• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred

• Must be able to function as part of a team providing a high level of quality service to clients.

• Vendor certification preferred

 

Application Manager – Clinical Research Information Systems

Required Education and Experience

• Bachelor's Degree is required.

• 5+ years Information Technology experience is required.

• 2+ years lead, supervisory or management experience is preferred.

• Healthcare IT experience is preferred

Licenses, Registrations, and Certifications

• Vendor certification is preferred

Required Skills and Abilities

• Ability to troubleshoot, research and solve technically challenging problems

• Ability to implement process improvements

• Demonstrated customer service skills

• Ability to communicate technical information and ideas

• Ability to manage difficult situations

• Demonstrated success in coordinating the activities and deliverables of project teams

• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment.

• Ability to follow through issues to resolution.

• Ability to analyze, diagnose, suggest and implement process changes.

 

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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