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Manager, Clinical & Quality Data Systems

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Job ID: 149027
Category: Quality/Performance Improvement
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: 8:00AM-4:30PM, M-F | Hybrid, Remote flexibility

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

***As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.***

Job Summary:

  • Manage the accuracy and reliability of the clinical and quality data systems at HUP. Responsible for managing, developing and maintaining processes to support data collection, analysis and reporting. Provide leadership and direction for quality and patient safety metrics with the goal of improving clinical outcomes, decreasing harm, reducing cost and maintaining compliance with all regulatory requirements. 
  • Collaborate with other HUP, system hospitals and corporate analysts to build more efficient, less redundant and higher quality analytical capabilities. Maintain clinical and quality data systems, provide analysis of key metrics to monitor and trend performance and achieve organizational goals. 
  • Successful candidates will demonstrate: 
    • Professional maturity to work collaboratively with health system employees in a sensitive clinical environment.
    • Excellent communication skills, with the ability to write persuasively and contextualize data to inform improvement initiatives. 
    • Ability to drive change in the design of data management systems that improves human-centeredness, data quality, efficiency and/or capability. 
    • Creativity to support the development and ongoing management of a hospital-wide safety risk portfolio. 
    • Skills in: Excel (Expert level including SumIfs, index matching, logical statements), MS Office (Access, PowerPoint, Word), SharePoint, VBA, SQL, attention to detail, resourcefulness, data issue research skills, site administration.


  • Provide oversite &/or manage all quality/patient safety databases (NDNQI, Press Ganey, Midas, CMS Core Measures, LeapFrog, Vizient, ACC, GWTG, PennDiver, etc).

  • Manage data completion timeframes
  • Use expertise to analyze workload & transition as needed
  • Manages Behavioral Health data abstraction team members
  • Assure requirements from TJC, CMS, ANCC Magnet and others for data to meet all regulatory needs and linked to reimbursement and recognition programs.
  • Meet all internal & external reporting time-frames
  • Continuously improve & exceed performance with collaboration & concurrent interventions.
  • Develops system, organization and vendor contacts to accomplish goals
  • Maintains integrity, validity and reliability of the data
  • Provide expertise in all data sources and required reporting
  • Ensures Department of Nursing access to timely and accurate data necessitated by state, federal and local regulations, in accordance with excellence programs and for optimal business process management and operations.
  • ANCC Magnet process reporting requirements to meet timeframes
  • Provides data collection, data capture and data management consultation as needed including other duties as assigned.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization  


  • Professional License if applicable related to clinical (Preferred)
  • Certification: Lean Silver or Gold certification, CPPS, PMP, SSGB and/or SSBB (Preferred)


  • Bachelor's Degree (Required); preferably in a Healthcare/Info Systems/Data Analytics related field.
  • Master's Degree (Preferred);  preferably in a Healthcare/Info Systems/Data Analytics related field.
  • 4+ years of experience with Health data or information management and/or data analytics; Knowledge of data display and statistics (Required for Bachelor's degree).
  • 3+ Health data or information management and/or data analytics (Required for Master's degree).

Skills & Abilities:

  • Accurate data collection skills

  • Proficiency in computer skills including Access, Excel, PowerPoint, SharePoint
  • Excellent interpersonal skills
  • Proficient in Microsoft Word programs or similar programs
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Ability to clearly articulate goals and expectations
  • Compassionate and respectful
  • Innovative
  • Able to translate complex information into simple explanations that are generally interpretable
  • Data visualization experience such as Tableau or Power BI (Preferred)
  • SQL and query tuning skills (Preferred)
  • Scripting skills (e.g. Python) (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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