PRN Medical Secretary - Pennsylvania Hospital

Responsibilities:

• Includes patient/customer student satisfaction and initiatives, educational and research initiatives, patient confidentiality. 
• Demonstrates Professionalism within the framework of Relationship Based Care (Patient-Centered Care). 
• Demonstrates Teamwork by displaying a cooperative relationship with co-workers by consistently treating others with respect and always using open and honest communication.
• Demonstrates Patient-Centered Care by showing courtesy, compassion, sensitivity and respect in all interactions with patients, visitors and other hospital personnel.
• Displays a cooperative attitude and responds with respect to directions and recommendations from supervisor.
• Supports ongoing improvement of client satisfaction: Returns phone calls and emails promptly. Attends meetings as requested. Is politically sensitive to clients/patients environment. Is knowledgeable in their area.
• Timeliness on completing projects Data provided is accurate and reliable.
• Identify the competencies required for each patient population that the employee works with (neonate, child, adolescent, young adult, middle adult and older adult) .
  
• Functions as primary liaison between the department and professional/medical staff/medical staff, nursing staff clinical staff, department visitors and community.
• Maintains an environment conducive to optimal departmental functioning. 
• Provides receptionist support including but not limited to answering telephones, greeting visitors, patients, and physicians. 
• Ensures that health information records are properly obtained, duplicated, assembled and maintained. 
• Facilitates admission process when necessary by verifying patient demographic information and obtaining bed assignment. 
• Maintains competency in computer technology related to word processing, surgery scheduling and billing process.  
• Serves as a liaison to patient support services to coordinate in-house escort, CPD, admissions, etc. 
• Confidentially manages departmental information in an appropriate time frame. 
• Uses effective interpersonal skills in all interactions 
• Performs duties and exhibits behaviors consistent with care philosophy of Pennsylvania Hospital 
• Performs other duties as assigned 
  

Credentials:

Education or Equivalent Experience:

• High school graduate or equivalent required.
• One year medical secretary experience required.