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Schedgistration Operations Lead

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Job ID: 153878
Category: Marketing/PR/Development
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Sep 16, 2022
Work Schedule: WILL REQUIRE full or partial on site work

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Schedgistration Operations Lead is responsible for supervision and coordination of Enterprise Schedgistration operational projects and activities. This role will facilitate the assignment and support of all initiatives with the Schedgistration Business Process Consultants. The Lead will collaborate with various stakeholders including practice, divisional, entity, and health system leadership to create workflow standards and optimize registration and scheduling functions in the electronic medical

record system. This role will work closely with the Manager of Schedgistration Training to ensure proper education is conducted for all initiatives and will also lead projects in order to advance strategic goals and priorities.



· Work closely with Penn Medicine physician leadership and other key stakeholders to meet the Schedgistration-related ongoing and issue-based end user needs of Penn Medicine. Develop excellent working relationships with stakeholders, team partners, and end users.

· Facilitate the distribution of projects and activities of the Schedgistration Business Process Consultants team. Ensure that all projects are staffed and supported and maintain competency with a high level of credibility with end users.

• Assure a clear, supportable, value-added, Schedgistration workflow is designed and delivered effectively and efficiently.

· Assure an effective schedule and support structure for initiatives and implementations.

· Leverage data analytics from Schedgistration QA program to design a customized support program to support individual users and small group sessions.

• Assure readiness for new implementations, upgrades, new hospitals/practices.

• Manage the planing/management of all Schedgistration initiatives.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization


Minimum Requirements

Required Education and Experience

• Bachelor's Degree is required (Master's Degree is preferred)

• 3+ years In practice operations, scheduling/registration and or information systems working with electronic medical records.

• 3+ years In a healthcare environment or related experience

• Epic experience

Licenses, Registrations, and Certifications

• Epic certification is preferred

Required Skills and Abilities

• Understanding of electronic medical records

• Understanding of practice operations in healthcare environment

• Experience with project management processes and tools

• Ability to translate organizational and operational issues into understandable and meaningful solutions

• Strong communication, professional and rapport building skills required to work effectively with all levels across the organization

• Ability to analyze, diagnose, suggest and implement process change

• Well-developed analytical, organization and presentation skills

• Ability to work independently as well as part of a team

• Solid computer skill proficiency and knowledge of business practices

    As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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