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Assistant Director, PCCHW

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Job ID: 152883
Category: Customer Service/Patient Access
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Assistant Director of Penn Center for Community Health Workers (Center) provides operational leadership for the IMPaCT Community Health Worker (CHW) program within Penn Medicine and the Philadelphia region. (S)he oversees management and CHW staff and drives quantitative and qualitative outcomes attainment for a core portion of the Center's work. The Assistant Director discovers and leads new opportunities and triages requests to integrate CHWs into clinics and hospitals.


  • Oversees operations and metrics at a large clinical site (e.g., inpatient and outpatient programs present) or program level (e.g., all inpatient or outpatient operations).
  • Supervises a staff of Managers/Sr. Managers and CHWs to ensure continued quality of outcomes for about 1,000 patients each year.
  • Analyzes data on a regular basis and identifies opportunities for improvement. Develops and implements corrective action plans with staff.
  • Serves as first point of contact to evaluate opportunities for expansion into new sites.
  • Represents Center in major health system initiatives that address the needs of low-income patients.


    Education or Equivalent Experience:

    • Bachelor of Arts or Science (Preferred)
    • 8+ years Experience in a management role with a track record of achieving program outcomes and developing high-performing staff 5+ years Leadership experience in organizations focused on improving the lives of low-income individuals
    • Master of Arts or Science

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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