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   Current UPHS employees must apply HERE

Interprofessional Patient Safety Officer, CPUP

Job ID: 156203
Category: Quality/Performance Improvement
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Nov 3, 2022
Work Schedule: 8:00AM-5:00PM, M-F | Hybrid

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Summary:

  • The Interprofessional Patient Safety Officer – CPUP (IPSO) is responsible for the planning, administration and monitoring of safety improvement processes for selected projects and duties as assigned. The IPSO participates and supports patient safety management activities for the entity. Additionally, the IPSO is a liaison with the following corporate departments: Risk Management/ Legal, Quality and Patient Safety, the Penn Medicine Academy, the Office of Medical Affairs (OMA), the Office of Patient Affairs (OPA), Penn Medicine Privacy Office and Office of General Counsel. 
  • The IPSO leads the work to improve quality and patient safety in the organization. The IPSO relies on extensive experience and judgment to plan and accomplish goals. The IPSO works in collaboration with organizational leadership including but not limited to Senior Leadership team, the Patient Safety Team, the Clinical and Operations Teams, Quality and Safety department directors, and clinical staff leadership to lead the organization to outstanding performance on key metrics in quality and patient safety.


    • Responsible for leading and championing continuous process improvement via the application of patient safety science at the entity; supports learning, development, teaching/training, and maintenance of processes necessary to integrate clinical performance activities at the entity; follows the Patient Safety and Performance Improvement Plans
    • Support specialized resources to assist in safety improvement activities
      • a) Lead change management
      • b) Lead using process improvement methodology (Lean, Six Sigma, PDSA, etc.)
      • c) Lead and/or attend FMEA, RCA and ACA
      • d) Take an active role in PMSN: review, follow up, etc: Investigate serious patient safety events and make recommendations for improvement
      • e) Serve as a subject matter expert and informant for initial systems’ design or system redesign
    • Lead and collaborate in the implementation of the hospital's patient safety plan, to eliminate medical errors through timely reporting, early identification of systems defects and implementation of solutions that promote patient safety
    • Work collaboratively to embed excellence in patient safety and quality improvement
    • Participate in the proactive assessment and measurement of activities and findings of entity and each clinical department’s safety programs
    • Represent and participate on the behalf of CPUP Patient Safety Team in appropriate entity and health system committees as identified
    • Partner with respective departments to interpret, synthesize, and communicate results on recent surveys or assessments impacting patient safety, quality, and efficient clinical care
    • Contribute to generating and sharing new knowledge in regional, state and national patient safety venues in conjunction with UPHS (i.e Vizient, CMS, IHI, NPSF, etc.) Support the development and presentation of quality/patient safety research in local, regional and national forums
    • Lead and direct others to the creation of a high reliability organization (HRO) by collaborating with Department Directors to assess and direct journey towards HRO
    • Perform patient safety management duties as required by the organization
      • a) Collaborate with Department Directors to build patient safety program; including key elements and metrics
      • b) Collaborate with Risk Management, Regulatory Affairs, and Compliance on patient safety priorities
      • c) Collaborates with management (managers, directors and senior leadership) to ensure compliance with regulatory agencies
      • d) Ensure compliance with the standards of the Joint Commission (TJC), Pennsylvania Department of Health, CMS and any other regulatory agencies as it relates to preparation and continuous readiness for licensure and accreditation visits
      • e) Participate in the process for disclosure of Act 13 and 52 events to patients/families and reporting to the Pennsylvania Patient Safety Authority
    • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
    • Other duties as assigned to support the unit, department, entity, and health system organization


      • Professional License if applicable related to clinical experience.

      • Lean Silver or Gold certification, CPPS, PMP, SSGB and/or SSBB (Preferred)

      Education or Equivalent Experience:

      • Bachelor's Degree (Required)
      • Master's Degree in Medicine, Nursing, Patient Safety and Quality, other Healthcare related field, Business or Health Policy (Preferred)
      • 3+ years of experience in patient safety with technical knowledge of the administrative, operational and clinical healthcare functions including: process improvement, regulatory/compliance, clinical data management, and patient safety (Required).
      • 7+ years of experience in a clinical background, with an advanced degree in medicine, nursing, patient safety and quality, other healthcare related field, business or health policy (Preferred).
      • 3+ years of regulatory experience: having coordinated, prepared and participated in state, Joint Commission and/or CMS survey within the past 3 years (Preferred). 
      • 3+ years of Process Improvement Training: Six Sigma, Lean and/or IHI training (PDSA) is preferred.

      Skills & Abilities:

      • Excellent verbal and written communication skills
      • Exceptional interpersonal and relationship building skills
      • Demonstrated leadership, and teamwork
      • Current statistical knowledge and skill in developing statistical data displays
      • Proven ability to be collaborative, persuasive and politically sensitive
      • Ability to work collegially within a highly complex organization to build consensus
      • Ability to be flexible and adaptable
      • Adept in leading change and inspiring confidence in others
      • Ability to analyze and resolve complex issues
      • Innovative
      • Ability to clearly articulate goals and expectations
      • Compassionate and respectful

      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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