Patient Access Manager

Responsibilities:

• Manages the 24/7 daily operations of the Emergency and L&D Registration Department and the Admissions and Pre-Admission Testing Divisions within the HUP/CPUP Revenue Cycle Department
• Ensures department is following proper registration protocols which include regulatory compliance and hospital and departmental policy and procedure compliance; Reviews departmental policies and procedures on a regular basis and makes updates as needed, focusing on continuous process improvement
• Develops, manages and tracks departmental processes and reports to ensure the Revenue Cycle’s KPI benchmarks are being met
• Drives standardization efforts in accordance with the organization’s mission
• Manages staff; interviews, hires, assigns and directs work, appraises staff performance with rewards and discipline, addresses complaints and resolves issues that may arise, and acts as a mentor for departmental staff
• Assists in the development of the operational budget and manages within the budget; monitors and controls expenses in support of departmental’ s financial goals
• Assists in managing relationships with internal and external customers (i.e. vendors, hospital and practice departments, county assistance liaisons, etc.)
• Assist the department in achieving and maintaining the Hospital’s Candidate for Billing (CFB) daily goal

Education or Equivalent Experience:

• Bachelor's Degree, Healthcare related field required
• 3+ years Hospital Revenue Cycle Setting required
• 5+ years Supervisory/Management Role preferred
• AAHAM Revenue Cycle Certification or NAHAM Certification preferred

Skills and Abilities:

• Ability to manage concurrent projects while meeting project deadlines
  
• Ability to manage difficult situations with tact and diplomacy
  
• A thoughtful individual, politically astute with strong diplomatic skills. Outstanding relationship building skills
  
• Strong communication skills with all levels of staff and personnel
  
• Ability to analyze, diagnose, suggest and implement process change
  
• Understanding of medical terminology
  
• Ability to lead/manage others
  
• Ability to use Microsoft Office (Excel, Power Point, Word)
  
• Ability to work in a fast paced environment with changing priorities
  
• Ability to work within tight timeframes and meet strict deadlines
  
• Demonstrated ability to build a high performing team
  
• Experience in a healthcare environment
  
• Experience using EPIC preferred
  
• Knowledge and understanding of front to back-end revenue cycle business processes
  
• Knowledge of community, state and federal laws and resources preferred
• Knowledge of federal, state, and third party payer requirements
  
• Must be dependable
  
• Must be strategic thinker