Bed Coordinator PRN variable shifts - Penn Presbyterian Medical Center

The Patient Progression department has a Per Diem variable shift opening for a Bed Management Coordinator

Position Description:

Hours will vary to cover the operational needs of the department
The Bed Management Coordinator acts as the initial contact for patients and family to the Patient Progression Department. Verifies and registers patients in the EPIC system. Explains all forms used and securing signatures on consents, authorization and financial agreement forms. Verifies and pre-certifies patient's insurance information and insures that information for billing is complete and accurate. Directs patient to the appropriate clinical area/nursing unit. Answers incoming calls to Bed Management and performs required reception duties.
 
Operational Duties and Responsibilities:
Assesses available bed resource and current bed status by meeting with the NAC every am and pm
Communicates and discusses bed assignment with each Nurse Manager, Emergency Department staff, physicians and residents
Makes medical team assignments and communicates all assignments with residents
Coordinates with cardiac care nurse and/or the critical care nurse, when appropriate to expedite bed assignments and in-house transfer activity among the critical care units and medical/surgical units.
Reviews Cath lab and OR schedules to anticipate and plan the next day’s admission/transfer bed request
Coordinates/communicates with management of Environmental Services utilizes Bed Tracking System and orders stat cleans to facilitate patent flow
Maintains daily log of all unscheduled admits ie: direct from physician offices, emergency department, transfers and post/procedure admits
Communicate with Clinical Resource Management for all discharges and transfer activity
Identify problems advise manager and request a bed management meeting
Support the organization and operations of the hospital and the department
Works with telemetry until to reserve boxes for patients and have telemetry orders reviewed
Attends staff meeting to discuss new procedures and review current practices
Consistently demonstrates the ability to appropriately prioritize requests for admission and problem solve patient bed placement issues
Works directly with pre-certification coordinator to have all insurance’s verified for illegality before confirming transfer
Performs all other duties necessary for the efficient operation of the department including special projects completed by the agreed date
Analysis and enter data in the POD report as required daily to capture patient progression data
Certified for Registration Database
Maintains clean efficient workstation
Maintains 95% accuracy with EPIC registrations
Greets patients in a friendly manner
Contacts external companies to verify patient’s employment and insurance information for Workmen’s Compensation cases, as required
Makes copies of insurance cards and identification
Obtain accurate demographic and insurance information, as well as verifying and validating insurance information
Generate medical record number and past medical record information for patient
Produces patient identification band
Proficient with downtime procedures
Periodically orients new personnel as required
Alerts management team to problems (i.e. lack of beds, etc)
Performs other duties in area of responsibility as assigned
Collection of Co-pay Duties:
Interview patient asking in what manner he/she will be making payment to the Center
Have patient sign the PATIENT CONSENT FOR FINANCIAL RESPONSIBILITY FORMS
Fill in the $ amount for self-pay patients
Work with billing to collect monies established by a payment plan
Witness and date forms
Patient/Customer:
Observance of our Patient Access Hospitality House Rules
Courtesy and politeness
Friendliness
Concern for each patient’s well being
Sensitivity and prompt responsiveness to the patient’s wants and needs
Cooperation with and helpfulness to the patient, members of the patient’s family, visitors and co-workers
Pride in self, professions and the hospital
Respect for other people
Team Partner:
Key Team partners include: Patient Access Team including Financial Counseling, Nursing Management, Clinical Resources Management, SPU staff, Physician Office staff, and CBO management.
Shares resources and information across boundaries to ensure customer needs are met and status of the revenue cycle is maximized
Supports proactive communication to enable high performance of all individuals
Communication Skills:
Communicates appropriately and effectively with supervisors, nurse managers, peers, patients/customers and outside agencies
Follow professional and proper telephone etiquette using interpersonal skills and required job knowledge (LIST)
Technical Skills:
Effective management skills including but not limited to communication, conflict resolution, problem solving, work redesign and policy and procedure documentation.
Working knowledge of hospital billing and reimbursement issues as they relate to information required at time of outpatient care.
Knowledge of EPIC system, PC applications including Microsoft Office Suite
Core Values:
Proactively shares information and trends
Treats colleagues and staff with dignity and respect
Ensures absolute confidentiality
Creates a work environment that attracts and retains key talent
Facilitates the identification of common goals
Identifies opportunity for improvement
Prioritizes own work with minimal involvement of supervision
Takes personal responsibility for Department performance

Minimum Requirements: 
H.S. Diploma/GED (Required)
Demonstrated coursework with Medical Terminology
1+vyears experience in a healthcare environment with direct patient contact
Previous registration experience with a thorough understanding of third party insurance coverage EPIC certification