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Job ID: 160795
Category: Clerical/Administrative
Work Type: FT
Location: Plainsboro, NJ, United States
Date Posted: Nov 15, 2022
Work Schedule: FT

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Scheduler is responsible for computerized patient scheduling and registration including obtainment and verification of all required demographic and company information to ensure accurate and timely reimbursement.


  • Answers inbound telephone calls in a pro customer service, professional, timely and efficient manner per department protocol. Reviews or collects demographic, insurance, and clinical information to establish completeness and accuracy of data as per protocol. Enters data into appropriate fields within PennChart. Ensures all necessary authorizations are in place prior to patient's scheduled appointment. Utilizes PennChart to prioritize workload based on service, date, and company requirements. Utilizes shared drive or places phone call to company to ensure that all necessary referrals/ authorizations are in place. Communicates all necessary information to patient, physician, or responsible party regarding authorization requirements. Schedules Occ Health clients and Princeton Health employees in the Schedistration program in PennChart whether made in person or by telephone. Answers assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.


    Education or Equivalent Experience:

    HS/GED Required

    2+ Years of Hospital or Physician Office registration and scheduling or medically related call center required

    Prefer EPIC experience

      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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