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   Current UPHS employees must apply HERE

Face to Face Clinical Coordinator

Job ID: 162995
Category: Nursing
Work Type: FT
Location: Bala Cynwyd, PA, United States
Date Posted: Nov 23, 2022
Work Schedule: M-F, Day

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • Responsible for reviewing all Face to Face documentation for clinical accuracy/completeness for Penn Medicine at Home. Documentation may be in EMR or on a F2F form. He/She will work with orders management team, Face to Face team and Central Intake to verify that provider information is correct. He/She will utilize, Medview, EPIC and HomeWorks in order to gather appropriate data to provide to physician and/or physician agent, or to satisfy Medicare regulatory compliance. He/She is responsible for helping track outstanding physician documents according to department procedures. Responsible for immediate notification to manager for any issues related to incorrect physician identification or physician refusal to sign. Tracking and reporting compliance in accordance with the policies and procedures of PMAH.


  • Promotes a good relationship with physicians, physician offices, in order to facilitate form/documentation completion, signature and return.
  • Adds the Face to Face template to the Plan of Care and accurately completes the required documentation.
  • Supports the Penn Patient Experience program by utilizing scripted responses and tools to promote and maintain a responsive, knowledgeable and accessible approach to all internal & external customer contacts.
  • Works with Face to Face team to resolve any outstanding documentation issues in order to satisfy Medicare regulations.
  • Tracks documents daily according to department process.
  • Adheres to agency productivity standards.


  • Licensed Practical Nurse (Required)

Education or Equivalent Experience:

  • Other (Required)
  • NLN accredited licensed practical nursing program 3+ years licensed practical nurse and experience in chart review
  • Bachelor of Science Nursing
  • If a Registered Nurse, must have a BSN from an accredited school of nursing 2+ years Experience as a Registered Nurse and experience in chart review

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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