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Senior Clinical Imaging Administrator

Job ID: 129141
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Nov 23, 2022
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Senior Clinical Imaging Administrator

Corporate Services, IS-Cardiology Radiology

3600 Civic Center Blvd.


The Senior Clinical Imaging Administrator is responsible for management of the clinical imaging systems, modality connectivity and day-to-day support of the end-users of the various radiology and cardiology Imaging systems. This role will also support the Vendor Neutral Archive (VNA) and Image exchange systems. The Senior Clinical Imaging Administrator will be primarily assigned to one of Penn Medicine facilities supporting the end users on the various clinical imagining systems. The expectation is that a Senior Clinical Imaging Administrator would be a subject matter expert in at least one of our Clinical image systems. It is expected that a Senior Clinical Imaging Administrator is also able to work independently, without the needs for a lot of direct onsite supervision.


Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:

Daily monitoring of scheduled jobs, using monitoring tools;

Notifying vendors of any problems and working collaboratively to solve those problems.

Providing downtime solutions and support for image transmission when necessary.

User Management:

Adding/Changing/Deleting Users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; and maintaining appropriate documentation for all user management functions.

Study Monitoring and Patient Information Management:

Monitoring unmatched studies;

Correcting studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required;

Correcting study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.


Providing User Training;

Training specific new users and providing refresher training for all users as needed;

Participating in System Administrator training provided by Vendors; remaining current in new versions and techniques.

Advanced System Configuration Changes and Modifications:

Install and setup workstation hardware supplied by the organization, including physicians’ PCs;

Notifying, planning, and coordinating installation with Vendor personnel to add modality connections, including interfaces to new modalities;

Notifying and coordinating with Vendor personnel when moves/changes to modalities’ DICOM storage locations are required;

Planning and coordinating software upgrades with Vendor personnel;

Installing and maintaining other information software (e.g., PS360, Terarecon, etc.) to workstations;

Tracking and notifying Vendor personnel when modality software upgrades or other related information system software upgrades are required.

Trouble-shooting and Problem Solving:

Able to work independently;

Able to provide viable options to resolve issues

Analyzing and notifying Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution;

Analyzing and solving hardware problems related to hardware supplied by the organization;

Analyzing and working with Vendor personnel to resolve software problems;

Analyzing and working with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.

Technical Documentation and Management Reporting:

Developing and implementing policies and procedures, in cooperation with Information Systems, to assure that system monitoring and effective backup procedures are followed;

Developing and maintaining materials and records (attendance, etc.) for user training.

Customer service:

Deal directly with client either by telephone, electronically or face to face;

Respond promptly to client’s inquiries and resolve client’s complaints;

Obtain and evaluate all relevant information to handle inquiries and complaints;

Direct requests and unresolved issues to the designated resource;

Record client interactions, transactions and action taken;

Follow up on client interactions when required.

Able to work and run small projects without manager oversight.

Education or Equivalent Experience:

  • Bachelor's Degree required.
  • 3+ years experience working in the imaging field such as a Healthcare vendor or in a hospital’s Radiology, Cardiology or IT department or relevant Radiology Clinical Experience.

Skills and Abilities:

  • Demonstrated customer service skills required.
  • Demonstrated interpersonal/verbal communication skills required.
  • Ability to use Microsoft Excel and Outlook required.
  • Ability to work independently and in a group setting, depending on what the situation requires.
  • Several years of experience working with a PACS or CPACS system required.
  • Experience with any large vendor PACS or CPACS system required.
  • Familiarity with Sectra PACS or GE CPACS, or Syngo CPACs, networking and Radiology or Cardiology modalities, DICOM preferred.
  • Experience with VNA (ie Mach7) imaging archive preferred.
  • Experience with LifeImage or other system used to upload and exchange outside images preferred.
  • Experience working in a clinical imaging environment preferred.
  • Experience with Sectra PACS preferred.
  • Experience with Syngo CPACS or GE CPACS preferred.
  • Experience working in a clinical imaging environment preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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