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Senior Improvement Advisor SubAcute Therapy Svcs

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Job ID: 162137
Category: Quality/Performance Improvement
Work Type: FT
Location: Bala Cynwyd, PA, United States
Date Posted: Dec 2, 2022
Work Schedule: Full Time

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Senior Improvement Advisor SubAcute Therapy Services

Penn Medicine at Home

Summary:

  • The Senior Improvement Advisor, Sub-Acute and Therapy Services is responsible for planning, implementing and evaluating the quality, patient safety, and operational performance program of the Sub-Acute and Therapy Services (SATS). The Senior Improvement Advisor serves as a change-agent and supports teams connected to SATS. The Senior Improvement Advisor provides the most current PI methods and tools, including project management support.
  • Reports to the Quality Associate Manager.
  • Sub-Acute & Therapy Services Team:
    • Functions as a key member of the interdisciplinary Sub-Acute & Therapy Services (SATS) Team and the subject matter expert as well as primary resource for improvement expertise for the Long-Term Care (LTC) Resiliency Grant initiative. Shares accountability for LTC Facilities with emphasis on partnership with Skilled Nursing Facilities (SNF), Personal Care Homes(PCH) and Assisted Living Facilities (ALF). Participates in the successful coordination and achievement of Grant and Sub-Acute and Therapy Services goals. Finally, but foundationally, the Senior Improvement Advisor is accountable to facilitate a highly effective work culture for SATS and its reputation within Penn Medicine a well as among external stakeholders.
  • Brief Summary of PA State LTC Grant:
    • In "Long Term Care Response, Recovery, and Resiliency: Towards Sustainable Solutions", the Penn-Temple team will design, implement, and evaluate innovative programming to advance long term care and improve the health of residents and staff. Activities will be organized into two domains:
      • COVID-19 Outbreak Response – virtual and onsite outbreak assessments, coaching, follow-up, and training to optimize outbreak management and minimize morbidity and mortality. In every interaction, education will be provided with the goal of equipping facilities to manage future outbreaks more independently. Special attention will also be given to resident wellness and balancing infection control with resident-centered care.
      • Quality Improvement – multiple initiatives will be offered to address the three core components of professional development and workforce resiliency, infection prevention and resident-centered care, and sustainable outbreak response. Facilities will select from a variety of voluntary initiatives based on interest and needs assessment. Interdisciplinary performance improvement teams from Penn and Temple will then assist facilities to execute their chosen initiatives using the Plan-Do-Study-Act model.

Responsibilities:

  • Actively participates in the planning and evaluation of quality, patient safety and operational performance improvement programs of participating Long-Term Care facilities in collaboration with facility leadership including existing programs and those through sub-contractors. Functions as a member of the multidisciplinary team supporting LTC facilities.
  • Key Areas of Responsibility:
    • Mentoring, teaching, and coaching teams, providing feedback, support, and direction as needed.
    • Provide the most current PI methods, assisting in seeking areas for improvement and the facilitation of projects.
    • Competently evaluate the quality, patient safety, and overall performance of SATS.
    • Facilitate improvement activities to insure safe, effective, and compliant patient services.
  • Planning and Facilitation:
    • Help teams plan and stay organized.
    • Set pace for team projects.
    • Keep team on track in PI cycle and project timelines.
    • Actively assist with planning and implementing PI strategies for the entity.
    • Collaborate with leadership and frontlines to effectively prioritize problem solving.
  • Problem Solving:
    • Keep focus on processes, not people.
    • Promptly investigate serious safety events and quality concerns.
    • Provide PI support for process redesign after a serious event.
    • Apply PI methods and tools appropriately.
    • Provide PI support for continuous survey readiness as needed.
  • Coaching, Mentoring & Teaching:
    • Is a PI teacher for multiple levels of the entity.
    • Challenge team and leaders to improve their PI work.
    • Give useful feedback.
  • Data Management:
    • Help team and leadership access useful data.
    • Help the organization understand trends, the meaning of data, and how it compares to benchmarks.
    • Bring tools to team and leadership that are useful for data analysis and dissemination.
    • Maintain data integrity & validity.

Credentials:

  • If applicant holds a medical license, (e.g. RN) proof of licensure is required.
  • Lean Silver or Gold certification, CPPS, PMP, SSGB and/or SSBB preferred.

Education or Equivalent Experience:

  • Bachelor's Degree required.
  • 3+ years experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a health care field.
  • Master's Degree preferred, in medicine, nursing, patient safety and quality, other healthcare related field, business or health policy.
  • Process Improvement Experience required:
    • Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology).
  • Clinical Experience preferred:
    • Candidates will be considered if there is commensurate work experience in healthcare performance improvement (e.g. healthcare quality, patient safety, or consulting within organizations that provide clinical treatment or preventative care services).
  • Quality & Safety Standards in Healthcare preferred:
    • Knowledge of national standards and outcomes for quality, safety and healthcare such as CMS Core Measures & Value Based Purchasing, AHRQ PSI’s, Leapfrog, US News and World Report rankings is preferred; experience preferred, but classroom learning or Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), etc. accepted. Root cause analysis experience is desired.
  • Knowledge of long-term care preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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