Patient and Guest Relations Representative
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Job ID: 157975
Category: Clerical/Administrative
Work Type: PT 20+ HOURS
Location: Plainsboro, NJ, United States
Work Schedule: 11:30 am-8pm and 4 pm-8 pm
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
Greets and screens patients, visitors and vendors at the main entrance of the Medical Center and Emergency Department. Serves as initial point of contact for guests by anticipating their needs and offering information or assistance as needed. Responsibilities also include assisting patients and visitors by rounding in the Emergency Department.
Responsibilities:
Greets and screens patients, visitors, and vendors upon arrival at the Medical Center
Responds to guest inquiries in a timely, friendly, and efficient manner Accesses patient room information using Penn Chart Answers telephones promptly and courteously
Assists patients and visitors by rounding in the Emergency Department as assigned
Offers directions or escorts individuals to their destination at the Medical Center Contacts departments as needed regarding visitor arrivals, deliveries or other inquiries
Addresses needs of disabled patients and visitors, including services for the blind and interpretation services for language or sign language.
Contacts ancillary areas if assistance is needed with a patient or visitor
Assists out-of-town visitors with questions relative to local restaurants, hotels, and services.
Maintains standards of patient confidentiality
Credentials:
Previous experience in a customer relations function
Excellent interpersonal and communication skills
Working knowledge of personal computers; Epic experience an asset
Demonstrated ability to multitask
Prior experience in a healthcare setting
Education or Equivalent Experience:
High School Graduate/GED/Equivalent
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
