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Patient and Guest Relations Representative

Job ID: 157975
Category: Clerical/Administrative
Work Type: PT 20+ HOURS
Location: Plainsboro, NJ, United States
Date Posted: Dec 5, 2022
Work Schedule: 11:30 am-8pm and 4 pm-8 pm

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

Greets and screens patients, visitors and vendors at the main entrance of the Medical Center and Emergency Department. Serves as initial point of contact for guests by anticipating their needs and offering information or assistance as needed. Responsibilities also include assisting patients and visitors by rounding in the Emergency Department.

Responsibilities:

Greets and screens patients, visitors, and vendors upon arrival at the Medical Center

Responds to guest inquiries in a timely, friendly, and efficient manner Accesses patient room information using Penn Chart Answers telephones promptly and courteously

Assists patients and visitors by rounding in the Emergency Department as assigned

Offers directions or escorts individuals to their destination at the Medical Center Contacts departments as needed regarding visitor arrivals, deliveries or other inquiries

Addresses needs of disabled patients and visitors, including services for the blind and interpretation services for language or sign language.

Contacts ancillary areas if assistance is needed with a patient or visitor

Assists out-of-town visitors with questions relative to local restaurants, hotels, and services.

Maintains standards of patient confidentiality


    Credentials:

    Previous experience in a customer relations function

    Excellent interpersonal and communication skills

    Working knowledge of personal computers; Epic experience an asset

    Demonstrated ability to multitask

    Prior experience in a healthcare setting


      Education or Equivalent Experience:

      High School Graduate/GED/Equivalent

        We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

        Live Your Life's Work

        We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

           Current UPHS employees must apply HERE
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