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AV Technology Infrastructure Coordinator

Job ID: 128391
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Dec 5, 2022
Work Schedule: WILL REQUIRE full or partial on site work

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The AV Technology Infrastructure Coordinator position is responsible for providing exceptional leadership, guidance, and accountability for all AV technology rich installation projects across the Penn Medicine entities and at the Perelman School of Medicine. This position will provide AV specific project coordination support for departmental locations requiring AV technology to be installed to support the mission of Penn Medicine. The AV Technology Infrastructure coordinator will engage, manage, and instruct the AV Integrator during simultaneous AV installations. The AV Technology Infrastructure Coordinator will communicate with Real Estate & Design services to review architecture designs that pertain to locations being outfitted with AV technology.

The AV Technology Infrastructure Coordinator will work directly with the client to provide scope of work documentation to the AV integrator, review AV proposal documentation to ensure standards are being met, review finalized proposals with client stakeholders for approval, provide summary documentation of coordinated meetings and discussions pertaining to the client projects, coordinate training sessions for clients post-commissioned AV installations. 

The AV Technology Infrastructure Coordinator will report to The Associate Director for Enterprise Technology and Project Management to ensure the alignment of technology standardizations and design requirements for Penn Medicine and ensure that interoperability and design principals are being followed.



  • Assists the Associate Director for Enterprise Technology and Project Management with coordination and management of summer replacement projects and installations.
  • Assist Lead Technicians and Associate Director for Enterprise Technology and Project Management with the upkeep of functionality of MTP Digital Signage Players and Mediasite Recorders.
  • Engages with AV Vendor in proposal requests to cover the scope of work and develop a BoM that meets Penn Medicine AV Standards.
  • Work with Penn Medicine Network groups to schedule and coordinate required work pertaining to AV installation projects.
  • Provides Project Summary and updates to required personnel including the client, AV Vendor PM, and Penn Medicine support staff.
  • Commissions AV Installations alongside of AV Vendor and develop necessary punch list items necessary to complete the project.
  • Schedules and coordinates training of AV Systems to end user and Penn Medicine support staff.
  • Acts as backup to the Associate Director for Enterprise Technology and Project Management when necessary.
  • Researches and evaluates new Audio-Visual Technologies for use at Penn Medicine entities and Perelman School of Medicine.
  • Coordinates AV Installation and Support efforts across all entities of Penn Medicine including but not limited to the Perelman School of Medicine and associated satellite campus locations.
  • Works with Real Estate and Design services to ensure AV related scope and infrastructure documents are integrated into field construction drawings.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization


Minimum Requirements

Required Education and Experience

  • Bachelor's Degree is required (Video Production, Video Engineering or Video/Audio Broadcasting is preferred)
  • 8+ years of experience in AV Technology with a strong understanding of industry standards and engineering design principles.

Licenses, Registrations, and Certifications

  • Certified Technology Specialist (CTS) is preferred

Required Skills and Abilities

  • Ability to navigate a political landscape with internal and external stakeholders
  • Demonstrated project management skills
  • Demonstrated customer service skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to articulate complex technical AV design concepts.
  • Ability to accurately read, comprehend and interpret architectural and AV engineering design drawings.
  • Ability to lead, mentor, empower and inspire members working on AV technology projects.
  • Ability to manage difficult situations with tact and diplomacy.
  • Proven skills to troubleshoot, research and solve technically challenging problems without hands-on management.
  • Demonstrated ability to instill a sense of individual ownership of project success in all team members.

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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