Lead Collections Clerk, Patient Accounting (Remote)

The Lead Collections Clerk is responsible for the timely and efficient collection of insurance accounts receivable within a specified Accounts Receivable section while providing assistance and knowledge sharing to Patient Accounting Representatives within an assigned unit.

Accountabilities

• Monitors and manages the collection of assigned accounts receivables.
• Documents each collection activity in the patient accounting system.
• Initiates calls to insurance carriers to facilitate a payment and follows up on a timely basis.
• Prepares accounts for bad debt based on departmental procedure and management approval.
• Recommends accounts for free care or discounts based on predetermined criteria.
• Enters adjustments and/or corrections to accounts to update the Patient Accounting file.
• Initiates processing of late charges, re-bills, insurance discounts, refunds, audit discrepancies, etc.
• Responsible for dunning patients and insurance carriers.
• Serves as an adjunct between supervisor and employees on day-to-day operations.
• Assists employees in prioritizing duties and resolving work questions.
• Oversees special projects.
• Keeps abreast of employees assigned to tasks and the status of their workload.
• Assists in training new employees and departmental procedures.
• Adheres to the Quality Review and Productivity standards established for each unit o individual, recognizing that approved special projects will be calculated into the Productivity standards.
• Achieves a minimum of 90% of the assigned productivity standard weekly (after a 6-week ramp-up period for new employees).
• Achieves a minimum of 2.5 on Quality Reviews (after 3 mock QRs for new employees).
• Communicates barriers that prevent reaching Productivity or Quality standards to department management.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED is required
• 2+ years of experience in hospital patient accounting and/or an insurance company setting is required
• Comprehensive understanding of hospital reimbursement is preferred

As part of our COVID-19 response, this position may currently be offering partial or full remote work.