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AR Representative CBO

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Job ID: 161844
Work Type: FT
Location: Philadelphia, PA, United States

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

AR Representative CBO

Corporate Services

1500 Market Street


  • In accordance with PBO guidelines, follows up on accounts receivable for designated payers in an effort to expedite payment and ensure maximum reimbursement.


  • Responsible for complying with all established internal guidelines in an effort to ensure timely and accurate collection of outstanding invoices and correct usage of accounting mechanisms and reporting capabilities using EPIC accounts receivable system
  • Effectively utilize all electronic tools available to understand and resolve rejected or unpaid claims
  • Identifies and reports to immediate supervisor any third party rejection trends or other issues that may effect claims payment
  • Meets and strives to exceed the productivity measurements as set forth by the PBO senior leadership
  • Complies with the standards set forth by documenting comments as indicated:
  • Action taken on follow-up
  • Balance/payment information
  • Next follow-up and appropriate activity code used in EPIC
  • When requesting information from departments, ensures professional and appropriate comments are made in EPIC in their continued efforts to build positive working relationships with all departments, both internal and external to the PBO
  • Provides required documentation to third party payers in a timely and professional manner
  • Maintains training and successfully keeps up-to-date on all features regarding EPIC AR Follow-up
  • Acquires and maintains a working knowledge of how the EPIC system can best be utilized
  • Acquires and maintains a good working knowledge of how the CPUP/ EPIC physician billing system is constructed to assure knowledge and compliance with any special data entry requirements
  • Acquires and maintains a working knowledge of Microsoft Outlook, Excel and Word, payer websites, document imaging, Correct Coding Software and the SMS system.

Education or Equivalent Experience:

  • H.S. Diploma/GED required.
  • 2+ years experience in a billing environment.
  • Attend and maintain regularly scheduled EPIC training, successfully passing any required exams required.
  • CCAT Certification preferred. 

Skills and Abilities:

  • Knowledge of ICD9 or ICD10, and CPT coding required.
  • Knowledge of basic PC operations, specifically MS Word, Excel and Outlook preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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