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Senior Business Intelligence Analyst

Job ID: 164990
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Dec 22, 2022
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Senior Business Intelligence Analyst

Clinical Practices of University of Pennsylvania

3400 Spruce Street


  • The Sr. Business Intelligence Analyst provides the department leadership with the data, analysis, and insight necessary to ensure informed decision-making on key strategic issues. The Analyst will advance the technical capabilities of the department by demonstrating mastery over data tools and the department's data marts. The Analyst will be adept in navigating Epic's data space and provide support for other department members. The Analyst must be able to educate the department on the choice and use of data tools to answer a business question.
  • The Sr. Business Intelligence Analyst will demonstrate mastery over one or more tools such as Tableau, Qlik, Dimensional Insights and SAP Business Objects and will be adept in at least one data domain (finance, quality, operations, service, marketing or others) including workflows and data organization.


  • Ensure data mart loads, dashboards and data products are refreshed on a timely basis. Audit data and ensure accuracy. Partner with Information Services (IS) as needed.
  • In partnership with IS, maintain the data environment and ensure updates to core data and summary frameworks such as diagnoses codes, market data, department rules engine and other data processes are completed in a timely manner. Test the data for completeness and ensure data movement across environments (Dev > QA > Prod).
  • Work with vendors to troubleshoot issues with data tools and ensure timely resolution.
  • Develop new information platforms to help Penn solve business and clinical challenges
  • Design, build, test and deploy dashboards in multiple data platforms. Optimize dashboards for performance and scalability. Be the dashboard administrator and go-to person for data products owned by department.
  • Build sophisticated data tool packs to answer complex business questions. These tool packs will contain transformed data from source system that allow analysts to answer multiple business questions. Use SQL, Tableau and other data tools to build solution sets for end user consumption.
  • Serve as an expert resource on Penn’s information systems and how they relate to business and clinical challenges.
  • Super user of Dimensional Insight/other analytics platform.
  • Possess detailed knowledge of processes, workflows and data structures within a domain such as finance, quality, operations, service and marketing. Use this expertise to successful accomplish tasks in the role. Be acutely aware of data relationships between domains.
  • Be available and provide support for the analyst pool within Penn Medicine. Educate and coach them on the proper use of data tools to answer business questions. Build training modules as a mechanism to train new analysts. Maintain “best practice” documents.
  • Become certified in one of Epic’s core Clarity curriculums. Maintain certification as needed.
  • Serve as an expert in data visualization; respond to ad hoc requests for charts/maps/infographics.

Education or Equivalent Experience:

  • Bachelor's Degree in Computer Science, Business Administration or Health Information Management required.
  • 4+ years experience in the health care industry in some combination of the following: physician practice operations, clinical analytics, health plan, multi-facility health system, or accountable care organization (ACO) settings required.
  • Prior work experience with EMR data (Epic, Cerner, Meditech, etc.) required.

Skills and Abilities:

  • Strong quantitative and analytical abilities
  • Intermediate to expert level SQL query writing experience
  • Demonstrated knowledge of data structures and relationships used in reporting historical trends, current opportunities/problems, and future direction
  • Communicates effectively with all levels of staff to exchange information, ideas, and respond to inquiries
  • Demonstrated interpersonal/verbal communication skills
  • Understanding of health care operations
  • Ability to utilize critical thinking
  • Ability to work as part of a team
  • Able to deliver clear and concise presentations to varied audiences
  • Must be attentive to detail
  • Skilled in the use of statistical/data management software packages preferred.
  • Experience working with multiple technical platforms preferred.
  • Recognizes and works effectively in complex, political and ambiguous situations preferred.
  • Demonstrated successful relationship building all levels of staff, physicians and executives preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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