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Job ID: 165870
Category: Medical Laboratory/Pathology
Work Type: PER DIEM
Location: Philadelphia, PA, United States
Work Schedule: shift 1
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
The Phlebotomist/Specimen Processor is responsible for performing appropriately requested processing on all types of laboratory specimens; perform phlebotomy for patient's adolescents through older adult for diagnostic testing and process a variety of clinical specimens for diagnostic laboratory testing and access associated records. The Phlebotomist/Specimen Processor is expected to adhere to Penn Medicine’s policies and procedures and conform to all safety practices and maintains the confidentiality of health information on all patients.
Machines/Tools & Equipment: Various Laboratory equipment, Refrigerators, Freezers, Personnel computer, Laboratory Information system, and other office equipment's
Minimum Certifications, Registry and/or Licenses Required: Certification by the American Society for Clinical Pathology or equivalent in phlebotomy is preferred. Minimum Degree Requirements and Experience Required: High School Diploma or GED required. Phlebotomy training and experience in hospital setting preferred. Prior experience in hospital laboratory receiving area preferred. Skill Requirements: Excellent Phlebotomy skills are required and a broad knowledge of laboratory tests and experience with Microsoft Office preferred. Prior experience with Cerner Millennium and EPIC APM preferred. Must have excellent interpersonal skills and creative abilities.
Essential Accountabilities • Demonstrates Professionalism within the framework of Relationship Based Care (Patient-Centered Care). • Demonstrates Teamwork by displaying a cooperative relationship with co-workers by consistently treating others with respect and always using open and honest communication. • Demonstrates Patient-Centered Care by showing courtesy, compassion, sensitivity and respect in all interactions with patients, visitors and other hospital personnel. • Displays a cooperative attitude and responds with respect to directions and recommendations from supervisor. • Supports ongoing improvement of client satisfaction • Returns phone calls and emails promptly • Attends meetings as requested • Is politically sensitive to clients/patient's environment Is knowledgeable in their area • Timeliness on completing projects • Data provided is accurate and reliable • Correctly identifies the stage of growth of development of patients and significant others. • Utilizes knowledge of growth and development when communicating to various age groups. • Explains appropriate information according to age and developmental level of patients and visitors. • Identifies communication barriers and intervenes appropriately. • Recognizes cultural differences and the need to adjust communications styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring). • Listens to patient ‘s queries, comments and/or concerns and provides appropriate information and responses.
Participates in Entity and Department wide initiatives for Patient/Employee safety • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. • Validation of annual competencies required for the position
Essential Accountabilities: • Follows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that process. • Performs accurate venipuncture and micro (capillary) techniques in sample collection. • Observes emotional and physical state of patient for any adverse reactions to phlebotomy. • Performs assigned patient-sample processing activities. • Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process. • Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens • Provides timely distribution of specimens to appropriate laboratory sections. • Maintains accurate and orderly log records and/or worksheets where required according to SOP’s. • Maintains a safe and orderly work area demonstrates safe work practices. • Keeps work area free from personal documents & items. • Answers phone in a professional and courteous manner, speaking to caller in a caring manner. Answers questions or refers callers to the appropriate source. Avoids putting caller on hold or transferring call unnecessarily. • Maintains the confidentiality of health information on all patients • Researches phone inquiries regarding specimen collection or test results by referencing available manuals and records, and calls caller back promptly. • Understands collection requirements for special or referral testing, prepares specimens, ensure integrity and correctness of sample and arranges for dispatch and pick-up of specimens. • Keeps current with laboratory minutes and documented changes. • Maintains inventory of equipment and supplies and notifies Supervisor of the need to re-order before supplies run out. Assist with the instruction of procedures and techniques to other employees and students. • Performs daily temperature checks on rooms, refrigerators, freezers, incubators and preventive maintenance on centrifuges as needed. • Projects an image of professionalism in appearance and conduct at all times. Works well with peers and those in authority; works to promote PEOPLE standards. Promotes patient and staff relations and displays pride in work. • Complies with Hospital, Laboratory, Safety and HIPPA regulations; notifies Supervisor or Safety Officer of hazards when found, completes annual mandatories on, or before the due date. • Performs other duties as assigned: willingness to adapt to changing department demands.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.