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Manager Infrastructure Engineering & Operations (Hybrid)

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Job ID: 156589
Category: Information Services/Technology/Service Desk/Telecom
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Will REQUIRE partial on-site work (Hybrid)

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Manager, Infrastructure Engineering & Operations leads and manages multiple technical work teams supporting the daily operation of Penn Medicine information systems and data centers. This position manages the operation, optimization and life cycle of servers and systems. Responsibilities also include the management of teams, contractors and consultants through multiple projects to ensure milestones and project deliverables are met. The Manager, Infrastructure Engineering & Operations role provides timely, accurate and consistent technical infrastructure services to internal and external clients. This role coordinates team resources across many Penn Medicine teams to identify and implement new systems in support of business functions while working to ensure effective cost control.



  • Leads technology infrastructure strategy and execution for the enterprise. Develops infrastructure standards and operations processes to ensure the security, availability, stability and scalability of enterprise solutions.
  • Maintains enterprise's technology infrastructure ensuring that it is optimized for security, availability, resiliency, scalability and efficiency.
  • Manages the performance of direct reports including work assignments, goal setting, annual reviews, time and attendance, salary administration, etc. Develops and executes strategies to build and maintain a high performing technical team.
  • Provides direction and leadership for complex infrastructure implementation, system upgrades and operational troubleshooting.
  • Analyzes, diagnoses, suggests and implements process changes with a demonstrated ability to follow issues to resolution focusing on strong customer service.
  • Plans and delivers solutions in line with enterprise goals, relying on extensive experience and judgment to manage to plan and accomplish goals in a timely, cost effective manner.
  • Communicates all necessary infrastructure changes, enhancements, and procedures to all necessary internal department teams.
  • Manages team members through the project management life cycle to ensure that overall progress and management of project tasks are on track.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization


Minimum Requirements

Required Education and Experience

  • Bachelor's Degree in Information Technology or related field is required
  • 7+ years of experience performing system administration and engineering for at least one of the following technologies: VMWare, Microsoft Server, Azure or Red Hat Linux is required .
  • 3+ years of managerial, supervisory or lead experience is required .
  • Experience with service providers such as TCS, DXC or Infosys is required .

Licenses, Registrations, and Certifications

  • VCP - VMWare Certified Professional
  • RHCE - RedHat Certified Engineer
  • MCSE - Microsoft Certified Systems Engineer

Required Skills and Abilities

  • Ability to communicate technical information and ideas
  • Ability to communicate with internal and external constituents
  • Able to translate complex information into simple explanations
  • Demonstrated customer service skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to implement process improvements
  • Ability to drive multiple projects with overlapping timeframes
  • Ability to troubleshoot, research and solve technically challenging problems
  • Experience supporting users using remote troubleshooting and management tools
  • Solid understanding of information systems infrastructure and application capabilities
  • Ability to manage internal and co-located data centers.
  • Ability to utilize a hands-on approach and detail orientation in leading technology transformation programs.
  • Ability to implement and manage large, complex, highly-available enterprise class solutions across the full range of infrastructure services.
  • Strong understanding of enterprise storage technologies such as Data Domain, Powermax, Isilon, Unity and Brocade.
  • Working knowledge of Hyper Converged Infrastructure (HCI) and Software Defined Datacenters (SDDC).
  • Working knowledge of cloud computing based services architecture, technical design and implementations including infrastructure-as-a-service and platform-as-a-service models.

Position Address: 3600 Civic Center Blvd

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

<a href="" target="_blank">Learn more about Information Services</a>

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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