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Associate Chief Administrative Officer for Operations - Cancer Service Line

Job ID: 168713
Category: Management/Leadership
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Jan 23, 2023
Work Schedule: Per Departmental Requirements

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location: Philadelphia

Department: Cancer Service Line


The Associate Chief Administrative Officer for Operations (ACAO) in the CSL will have direct responsibility for Shared Services Clinic and Access operations across the full scope of the CSL. The ACAO will collaborate with multidisciplinary teams of physicians, advanced practice providers, nurses, clinic staff, and administration to coordinate high quality care where patients are effectively navigated to the right provider, at the right site of service, and within a clinically efficient time frame from the point of new patient access, through multidisciplinary treatments and into long-term follow-up and survivorship. The scale of operations is further described in the following workflows. •Access: The ACAO will ensure that patients have clinically appropriate and timely access to the right specialty, with the right multidisciplinary providers, at the right location, and at the right time. The ACAO will partner with the Access Center to ensure that goals, workflow, and measures are aligned for new and established cancer patients. The ACAO will ensure that medical records required for efficient and effective patient visits will be obtained in accordance with provider workflow. •Clinic: The ACAO will ensure that patients will be seamlessly navigated through their new patient visit and return patient visit appointments. The ACAO will focus on completeness of documentation and clinical communications, efficient clinical throughput, and high-quality patient experience. The ACAO will work with the provider, clinical teams, and the patient to ensure efficient treatment coordination. •Follow-Up and Survivorship: The ACAO will ensure that patients have access to effective and comprehensive clinical services in the follow-up and survivorship programs. The ACAO will work with the disease teams to ensure that patients are adhering to survivorship pathways, and in the case of recurrence, patients have efficient access to their treatment care team. •Integration: The ACAO will partner across the CSL to ensure alignment with Access and Operational best practices. The ACAO will establish an operational dashboard for CSL stakeholders in the management of Access and Clinic operations. In partnership with the triad leadership team, the ACAO will lead the CSL Operations Committee. The ACAO will report directly to the CSL Chief Administrative Officer. The scope of leadership currently includes PCAM, Radnor, Valley Forge, and Chester County Hospital West Chester and community sites. The ACAO will explore opportunities to expand Shared Services Clinics to additional sites.  


  • CSL Clinic Leadership:
  • Ensure the effective management and alignment of patient care operations across the Abramson Cancer Center operating units at PCAM and affiliated locations such as Valley Forge, while also maintaining an indirect report but aligned operations model as required at locations like Chester County Hospital, Penn Medicine Cherry Hill, Radnor, etc.
  • Partners with nursing leaders to ensure clinical and non-clinical operations are aligned to ensure efficient utilization of physical assets and effective allocation of access and clinical support staff. Utilize internal and national benchmarks to support the scope of practice, staffing metrics, and operational standardization across the shared services clinics. 
  • In collaboration with Department leadership and CSL leadership, the ACAO will define and develop an effective staffing model that is consistent with ambulatory operations expectations and cancer service line programs. Appropriate staffing models will account for quality, safety, fiscal, and operational goals. 
  • Demonstrate leadership in managing stakeholder relationships across the cancer center and cancer service line. This will include but not limited to: ◦ Leadership of the CSL SSC Governance Committee ◦ Leadership of PCAM ambulatory operations committee structure ◦ Aligning with operational leadership at Chester County Hospital in support of their goals and strategic initiatives ◦ Participate in and support the CSL Executive Committee, the CSL Quality Committee, and CPUP Departmental initiatives 
  • Develops and Ensures consistency in operational practice standards and operational alignment across PCAM, Valley Forge, Radnor, CCH and other satellite facilities. These practice standards include exam room utilization, multidisciplinary access coordination, interdisciplinary collaboration, and operational partnerships across all PCAM stakeholders.
  •  Accountable to ensure a program-focused approach in room assignments. Establish a consistent and periodic exam room utilization review for effective room allocation management for practices and disease programs.
  • Serve as the Health System point of access and clinic operations integration across the cancer center and service line for ensuring alignment, sharing of best practices and management of variations across locations. This could include but not limited to: ◦ Patient progression and other patient flow and health IT initiatives. ◦ Operations Dashboard: working with ambulatory operations group, disease-based team leadership, and other PCAM practices in developing and standardizing PCAM-specific dashboards, CSL-specific program and practice dashboards to streamline communication and improve management by metric culture.
  • Leads the financial budgeting, financial reporting, and variance analytics for the CSL Shared Services Clinics. Partners with CSL leadership in the development of business plans necessary for resource investment in access and clinic operations.  
  • CSL Infusion Leadership:
  • Implements patient access initiatives across the CSL in conformity with CPUP Standards and in close alignment with the Departments and Divisions. 
  • Collaborates with the Access Center to ensure efficient patient throughput from the Contact Center, to the Access Center, and then to the CSL Shared Services clinics. Build teams across the organization who partner improve the efficiency and effectiveness of access services and access processes.
  • Partner with CSL leadership, Disease Team leadership, and Department leadership to ensure appropriate access triage pathways and to ensure effective medical record coordination. 
  • Partner with Penn Medicine resources, such as the Innovation Center to explore new opportunities for efficiency, automation, and effectiveness of operations.  
  • General CSL Leadership:
  • Accountable and responsive to all departments and divisions regarding clinical practice and staff related inquiries, recommendations, and certain action plans in order to ensure the clinical neighborhood functions within the Cancer Center vision of integrated practice. 
  • Addresses interdepartmental barriers to delivery of care including staffing, equipment and facilities. Ensures that care delivery is consistent with policies and clinical quality standards, federal and state laws and regulations, and accreditation requirements. 
  • Collaborate with the CSL team, Physician Leadership, Nursing Leadership, and administrative teams within the CSL clinic to ensure favorable performance in patient experience and employee engagement. Work with multidisciplinary, cross functional teams on projects and interventions to improve the CSL experience for patients, families, providers, and staff. 
  • Oversees eStar time and attendance process, monitors appropriate use of the eStar reports in compliance with FLSA; works with ADs and other members of the leadership team to approve leave time per ACC and Health System policies. 
  • Interfaces with cancer services medical and scientific staff to facilitate and support the conduct of clinical research and health services research in the clinical setting. 
  • Assures compliance with institutional and national practice standards, applicable laws and board policies. Keeps abreast of current regulatory standard; develops and/or implements plan to address changes in standards. 
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
  • Other duties as assigned to support the unit, department, entity, and health system organization  
  • Highly effective verbal communication and interpersonal skills to establish working relations that foster optimal patient care 
  • Skilled in administration, management, and finance and navigating these functions across a complex, matrixed organization 
  • Demonstrated understanding of access, clinic, and treatment coordinated patient care services, including transitions of care between modalities and sites of care 
  • Demonstrated ability to lead multidisciplinary teams in educational and practice initiatives in both academic and practice environments
  • Ability to recommend and coordinate improvement and innovation opportunities across multiple constituencies and the ability to facilitate and manage a portfolio of complex projects is critical

Education or Equivalent Experience:

 Master's Degree MBA or MHA Required

And 7+ years Progressive clinical operations leadership required

And 3+ years Progressive leadership experience in multidisciplinary access and care coordination required

3+ years Oncology experience  required

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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