Associate Chief Administrative Officer for Operations - Cancer Service Line

Responsibilities:

• CSL Clinic Leadership:
• Ensure the effective management and alignment of patient care operations across the Abramson Cancer Center operating units at PCAM and affiliated locations such as Valley Forge, while also maintaining an indirect report but aligned operations model as required at locations like Chester County Hospital, Penn Medicine Cherry Hill, Radnor, etc.
• Partners with nursing leaders to ensure clinical and non-clinical operations are aligned to ensure efficient utilization of physical assets and effective allocation of access and clinical support staff. Utilize internal and national benchmarks to support the scope of practice, staffing metrics, and operational standardization across the shared services clinics. 
• In collaboration with Department leadership and CSL leadership, the ACAO will define and develop an effective staffing model that is consistent with ambulatory operations expectations and cancer service line programs. Appropriate staffing models will account for quality, safety, fiscal, and operational goals. 
• Demonstrate leadership in managing stakeholder relationships across the cancer center and cancer service line. This will include but not limited to: ◦ Leadership of the CSL SSC Governance Committee ◦ Leadership of PCAM ambulatory operations committee structure ◦ Aligning with operational leadership at Chester County Hospital in support of their goals and strategic initiatives ◦ Participate in and support the CSL Executive Committee, the CSL Quality Committee, and CPUP Departmental initiatives 
• Develops and Ensures consistency in operational practice standards and operational alignment across PCAM, Valley Forge, Radnor, CCH and other satellite facilities. These practice standards include exam room utilization, multidisciplinary access coordination, interdisciplinary collaboration, and operational partnerships across all PCAM stakeholders.
•  Accountable to ensure a program-focused approach in room assignments. Establish a consistent and periodic exam room utilization review for effective room allocation management for practices and disease programs.
• Serve as the Health System point of access and clinic operations integration across the cancer center and service line for ensuring alignment, sharing of best practices and management of variations across locations. This could include but not limited to: ◦ Patient progression and other patient flow and health IT initiatives. ◦ Operations Dashboard: working with ambulatory operations group, disease-based team leadership, and other PCAM practices in developing and standardizing PCAM-specific dashboards, CSL-specific program and practice dashboards to streamline communication and improve management by metric culture.
• Leads the financial budgeting, financial reporting, and variance analytics for the CSL Shared Services Clinics. Partners with CSL leadership in the development of business plans necessary for resource investment in access and clinic operations.  
  
• CSL Infusion Leadership:
• Implements patient access initiatives across the CSL in conformity with CPUP Standards and in close alignment with the Departments and Divisions. 
• Collaborates with the Access Center to ensure efficient patient throughput from the Contact Center, to the Access Center, and then to the CSL Shared Services clinics. Build teams across the organization who partner improve the efficiency and effectiveness of access services and access processes.
• Partner with CSL leadership, Disease Team leadership, and Department leadership to ensure appropriate access triage pathways and to ensure effective medical record coordination. 
• Partner with Penn Medicine resources, such as the Innovation Center to explore new opportunities for efficiency, automation, and effectiveness of operations.  
• General CSL Leadership:
• Accountable and responsive to all departments and divisions regarding clinical practice and staff related inquiries, recommendations, and certain action plans in order to ensure the clinical neighborhood functions within the Cancer Center vision of integrated practice. 
• Addresses interdepartmental barriers to delivery of care including staffing, equipment and facilities. Ensures that care delivery is consistent with policies and clinical quality standards, federal and state laws and regulations, and accreditation requirements. 
• Collaborate with the CSL team, Physician Leadership, Nursing Leadership, and administrative teams within the CSL clinic to ensure favorable performance in patient experience and employee engagement. Work with multidisciplinary, cross functional teams on projects and interventions to improve the CSL experience for patients, families, providers, and staff. 
• Oversees eStar time and attendance process, monitors appropriate use of the eStar reports in compliance with FLSA; works with ADs and other members of the leadership team to approve leave time per ACC and Health System policies. 
• Interfaces with cancer services medical and scientific staff to facilitate and support the conduct of clinical research and health services research in the clinical setting. 
• Assures compliance with institutional and national practice standards, applicable laws and board policies. Keeps abreast of current regulatory standard; develops and/or implements plan to address changes in standards. 
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
• Other duties as assigned to support the unit, department, entity, and health system organization  
• Highly effective verbal communication and interpersonal skills to establish working relations that foster optimal patient care 
• Skilled in administration, management, and finance and navigating these functions across a complex, matrixed organization 
• Demonstrated understanding of access, clinic, and treatment coordinated patient care services, including transitions of care between modalities and sites of care 
• Demonstrated ability to lead multidisciplinary teams in educational and practice initiatives in both academic and practice environments
• Ability to recommend and coordinate improvement and innovation opportunities across multiple constituencies and the ability to facilitate and manage a portfolio of complex projects is critical
  

Education or Equivalent Experience:

 Master's Degree MBA or MHA Required

And 7+ years Progressive clinical operations leadership required

And 3+ years Progressive leadership experience in multidisciplinary access and care coordination required

3+ years Oncology experience  required