New Patient Coordinator - Dermatology

Responsibilities:

• Act as point of contact for all new patients for department.
• Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty.
• Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider.
• Coordinate new patient appointments as needed with Patient Facilitated Services and Penn Health Referral.
• Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner.
• Coordinate/organize all facets of new patient appointment – scheduling, coordination of medical records, test results, pathology results – all information needed to ensure an optimal level of care coordination.
• Coordinates the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment.
• Responds to patient inquiries or problems. Answer questions regarding practice, procedures, tests, directions etc.
• Coordinate the retrieval and flow of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit.
• Ensures appropriate retrieval, processing and returning of patient radiology films, CDs, slides and other related items.
• Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services.
• Reschedules new patient appointments appropriately.
• Ensures optimal patient experience through coordination and communication.
• Follows Health System and Department Protocols for Epic Messaging.
• Communicates issues effecting flow with managers and providers as necessary. Keeps manager aware of potential issues or problems as they arise.
• As required, maintains compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other.
• Ensures patients have been properly registered and referred to Financial Counseling. Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate.
• Maintains an excellent understanding of managed care plans and protocols for referrals, co-payments, and pre-certification.
• Readily adopts and is engaged in practice operation changes
• Is proficient in the use of all system applications necessary for practice operations, including, but not limited to:
• IDX (and its applications)
• ONTRAC
• EPIC
• MEDVIEW
• NAVICARE
• CHART ONE
• Other

Credentials:

Education or Equivalent Experience:

• Bachelor of Arts or Science
• Bachelor's Degree preferred and Two years of experience in a medical office setting or Customer Service experience.
• H.S. Diploma/GED (Required)
• High school diploma or equivalent required. College-level coursework in business, accounting, or health care administration strongly preferred. 5+ years A minimum of five years of experience in a medical office setting or Customer Service experience. Specific knowledge of precertification requirements, CMS medical necessity required, and third party billing knowledge is ideal. Experience with spreadsheet and word processing software preferred. Knowledge of medical terminology and office procedures.