Application Analyst (Mid, Senior Level)

This position supports Infor HRIS

Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Key areas of responsibility include:

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS EMR applications
• Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions
• Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Provides ongoing support and maintenance as assigned
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Minimum Requirements

Minimum Degree Requirements and Experience Required:

• Bachelor’s degree required
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program
• Minimum of 2 years related experience required
• Experience in health care IT preferred

Minimum Certifications, Registry and/or Licenses:

• Vendor certification preferred

Required Skills:

• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
• Ability to analyze, diagnose, suggest and implement process changes
• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
• Familiar with process improvement and project management

Preferred Skills:

• Knowledge of basic hardware configurations, database management tools and query language preferred
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred
• Must be able to function as part of a team providing a high level of quality service to clients

Senior Application Analyst

The Senior Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.