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   Current UPHS employees must apply HERE

Self-Pay Financial Counselor

Job ID: 168605
Category: Accounting/Finance
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Mar 7, 2023
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Self-Pay Financial Counselor

Corporate Services

3930 Chestnut Street


The Self-Pay Financial Counselor is responsible for the timely and accurate submission of claims to ensure payment in full. They must assure compliance with applicable billing laws and regulations and to maximize all opportunities in the Revenue Cycle to increase cash collections.


  • Monitor billing updates received in the Billing Department’s EPIC WQ(s) or on spreadsheets from a variety of sources.
  • Monitor the billing work flow and look for opportunities to streamline policies and procedures to improve the first pass rate.
  • Communicate to the Billing Manager any returned bills that have additional errors or cannot be billed.
  • Assist with resolving issues appearing on the various EPIC WQ’s to decrease current and future billing deficiencies.
  • Work with various embassy & agency representatives to generate, verify, and submit the Statement of Accounts.
  • Troubleshoot issues.
  • Monitors tasks to improve billing practices and increase revenue.
  • Takes all steps necessary to resolve issues in a timely manner.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Notifies Billing Manager of issues that cannot be resolved in a timely manner.
  • Keeps updated on all third-party billing requirements and changes.
  • Acts at all times with integrity and high ethical standards in accordance with UPHS’s code of conduct policies.
  • Possesses the talent to identify, analyze and solve problems that prevent timely and accurate billing.
  • Continually looks for creative approaches to providing or improving services and patient satisfaction.


  • AAHAM Certified Revenue Cycle Specialist - Institutional preferred.

Education or Equivalent Experience:

  • H.S. Diploma/GED required.
  • 4+ years medical billing experience required.
  • Experience in handling billing and account receivables in a similar set up or related field required.

Skills & Abilities:

  • Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
  • Excellent communication skills required both oral and written.
  • Excellent interpersonal skills to effectively interact with all levels of Patient Accounting Management, third party payors and external agencies.
  • Knowledge of ICD-10 Diagnosis Codes / CPT Codes.
  • Ability to understand accounting terminology.
  • Knowledge of medical terminology and billing practices.
  • Proficiency in Microsoft Professional Office software and comprehensive knowledge of personal computer operations.
  • Must be able to accept responsibility and work under pressure.
  • Proficiency in Epic Hospital and Professional Billing applications preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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