Scheduler- REMOTE NJ/NY

Responsibilities:

• Answers inbound telephone calls in a pro customer service, professional, timely and efficient manner per department protocol. Reviews or collects demographic, insurance, and clinical information to establish completeness and accuracy of data as per protocol. Enters data into appropriate fields within PennChart. Ensures all necessary authorizations are in place prior to patient's scheduled appointment. Utilizes PennChart to prioritize workload based on service, date, and company requirements. Utilizes shared drive or places phone call to company to ensure that all necessary referrals/ authorizations are in place. Communicates all necessary information to patient, physician, or responsible party regarding authorization requirements. Schedules Occ Health clients and Princeton Health employees in the Schedistration program in PennChart whether made in person or by telephone. Answers assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.

Education or Equivalent Experience:

• High school Graduate/ GED/ Equivalent Work Experience required.

Specialized Skills & Knowledge Requirements

• Prefer experience using EPIC system
• Excellent computer skills, knowledge, of commercial insurance procedures and accounts receivable practices.
• Excellent interpersonal and communication skills required; Professionalism essential.
• Also required are a customer service orientation, a teamwork approach, flexibility and organizational and problem-solving skills.
• Excellent time management skills are essential
• Bilingual a plus

Additional Details:

• Equal Employment Opportunity
  Penn Medicine Princeton Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
  • Americans with Disabilities Act
    Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
    • Job Responsibilities
      The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Penn Medicine Princeton Health may change the specific job duties with or without prior notice based on the needs of the organization.