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Lead Pharmacy Technician

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Job ID: 171402
Category: Pharmacy
Work Type: FT
Location: West Chester, PA, United States
Date Posted: Mar 23, 2023
Work Schedule: Full-time Day Shift

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

General Summary Statement

The Lead Pharmacy Technician will spend about 20% of their time providing technician education, assessing competencies, and leading process improvement projects. The remainder of their time will be in an inpatient pharmacy technician role. This ratio may change based on staffing needs in the department.

The Lead Inpatient Pharmacy Technician, under the direct supervision of a licensed pharmacist, provides leadership and serves as a role model for other pharmacy technicians during the performance of daily pharmacy activities. The lead technician consistently delivers high quality, accurate work in a timely manner, effectively utilizes resources, and identifies opportunities to improve efficiencies in the department. This individual also consistently demonstrates leadership and acts as a role model for fellow technicians in performing daily tasks as well as initiating supplemental duties. The lead technician takes a lead role in determining and implementing technician workflow in areas of focus where applicable.

The Lead Pharmacy Technician ensures that appropriate team members are thoroughly trained and documents competency completion. The lead technician utilizes national and state board regulations and guidelines set forth by various industry standards, including USP 795/797/800 standards, The Joint Commission, FDA, CDC, etc., to evaluate current processes and implement training. The lead technician assists department leadership in maintaining employee education/learning files. Additionally, this individual assists leadership in obtaining feedback from team members regarding workflows and creates recommendations for process improvements.

The Lead Pharmacy Technician works in the inpatient pharmacy, operating room pharmacy, and/or outpatient infusion center based on operational need to maintain pharmaceutical skills and competence and to be able to evaluate processes for areas of opportunity.

Under the direct supervision of a licensed pharmacist, pharmacy technicians are responsible for the preparation and distribution of all inpatient medications, including neonatal, pediatric, adolescent, adult, and geriatric patient populations. Technicians are responsible for preparing IV admixtures using aseptic technique, refilling and maintaining automated dispensing cabinets, compounding oral and topical medications, unit-dosing medications, and delivering medications to patient-care locations. Technicians also train new employees as necessary and work as team players with professionalism and respect. Pharmacy technicians use effective interpersonal skills and communication in all interactions.

Essential Duties and Responsibilities:

Lead Pharmacy Technician

In addition to the Inpatient Pharmacy Technician Responsibilities below, the lead pharmacy technician is also responsible for:

1. In conjunction with pharmacy leadership, provides orientation, training and initial performance feedback during all new pharmacy technicians’ introductory period. This includes, but is not limited to, operational and organizational performance expectations and departmental and organizational policies and procedures.

2. In conjunction with pharmacy leadership, the lead pharmacy technician oversees pharmacy technician workflow and identifies areas for process improvement and/or staff development.

3. Analyzes errors, workflow challenges, quality assurance information to ensure that errors are addressed appropriately with proper follow-up and re-education of staff members.

4. Maintains knowledge of all technician work assignments, including central pharmacy operations, sterile compounding, the operating room pharmacy, and outpatient infusion center.

5. Works closely with the department scheduler(s) to ensure staffing needs are covered, including assisting with finding coverage for call-outs.

6. In conjunction with pharmacy leadership, leads regularly scheduled Pharmacy Technician meetings.

7. Assists in training all pharmacy staff in newly adopted equipment, policies and procedures related to medication distribution.

8. Coordinates with Sterile Products Coordinator (pharmacist) to complete required USP 797/800 competency assessments for all pharmacy staff.

9. Provides feedback/input to pharmacy leadership on employee evaluations for the purpose of staff competency

10. Is able to prepare, order, receive, unpack medication orders from the wholesaler and serve as a back-up to the Pharmacy Purchasing Coordinator and Assistant Purchasing Coordinator.

11. Provides pharmacy leadership with completed documents of all training and recertification competencies in an organized and clear fashion that is presentable to other departmental staff and/or regulatory agencies when needed.

12. Completes other duties as assigned to support the unit, department, entity, and health system organization.

Inpatient Pharmacy Technician

Under the direct supervision of a licensed pharmacist, the pharmacy technician:

  1. Accurately fills automated dispensing cabinets (ADC) with correct medication, strength, formulation, quantity, and expiration date. Ensures all medications are checked by a pharmacist before delivery to the floor. Draws up enteral syringes accurately.
  2. Processes a daily cart fill, reviews list for drugs that can be added to the ADC and works with pharmacists or purchasing coordinators to add those medications to the ADC.
  3. Repackages bulk medications, as needed, into unit dose form utilizing approved prepacking software.
  4. Batches medications as needed while minimizing waste.
  5. Accurately prepares non-sterile extemporaneous compounds as needed with complete understanding of calculations, weighing, measuring and mixing of all components to provide a homogenous, pharmaceutically elegant compound.
  6. Trains new personnel in all aspects of pharmacy operations.
  7. Assists with triaging phone calls in the pharmacy while maintaining good customer service etiquette.
  8. Assists with redispensing medications requested from nursing through the electronic health record.
  9. Accurately prepares and labels medications for dispensing or distribution under the supervision of the pharmacist. Initials after filling all orders and ensures a pharmacist review before dispensing.
  10. Removes expired medications from pharmacy and ADCs and places in segregated expired medication bins.
  11. Prepares and labels IV admixtures and other sterile products. Performs necessary calculations. Demonstrates an understanding of and utilizes proper aseptic technique. Once trained, prepares specialty products such as chemotherapy, epidurals, etc. under the direction of a pharmacist. Maintains competency in aseptic technique, sterile garbing, and cleaning techniques according to USP 797/800 standards.
  12. If applicable, accurately places storeroom orders and puts supplies away within 24 hours of their delivery to the pharmacy.
  13. Maintains the back IV storeroom. This includes the proper rotation of IVs by using the shortest dated product when replenishing the main IV room stock.
  14. Effectively communicates to the next shift any functions that may need to be done for the efficient operation of the pharmacy and IV room. (e.g. prepacking, etc.)
  15. Refills medications to the ADC and assigns expiration dates. Determines what type of pocket is best for loading a new medication and able to assign medication at the ADC.
  16. Loads controlled substances to correct pocket type. Able to unload a medication and reassign to a different location based on need.
  17. Accurately refills controlled substances to the machine and resolves discrepancies.
  18. Changes par levels to reflect usage and improve efficiency.
  19. Able to troubleshoot ADC issues and escalate to the vendor by placing a ticket when needed.
  20. Reviews patient specific medications in the ADC on a daily basis and returns discontinued medications to pharmacy.
  21. Restocks all areas of the pharmacy as necessary.
  22. Delivers medications to various patient care areas throughout the hospital.
  23. Maintains pharmacy in a clean, orderly and safe manner by restocking shelves, cleaning work stations, returning medications to stock, etc.
  24. Consistently demonstrates professionalism by displaying flexibility, positive attitude, respect for individuals and commitment to the organization, department, profession, and patient.

Education Training and Experience

High school diploma or equivalent. At least two years of hospital pharmacy technician experience required.


Pharmacy technician certification (CPhT) required.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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