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Patient Accounting Quality Assurance Analyst

Job ID: 176363
Category: Accounting/Finance
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Mar 23, 2023
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Patient Accounting Quality Assurance Analyst

Corporate Services

1500 Market Street


This position is responsible for conducting a quality review of all registration workflows, internal process review and reporting quality assurance results. This position also conducts research as required to support audit exceptions and resolve issues.


  • Respond to calls received through the queue line, email requests, fax requests and Athena tickets in a timely, professional and thorough manner. Provide feedback / guidance and follow up as necessary.
  • Evaluate coverage accuracy.
  • Evaluate Registration Data entry.
  • Identify monthly top 10 registration errors and identify entities/departments where errors occur.
  • Identify errors and Communicate with End Users to fix errors.
  • Run QA reports. 

Education or Equivalent Experience:

  • H.S./GED required.
  • BA/BS Degree preferred.
  • 3+ years experience in Hospital Registration and Insurance required.
  • 2+ years experience in Quality Assurance preferred.

Skills & Abilities:

  • Familiar with standard healthcare quality concepts, practices and procedures.
  • Strong computer skills and familiarity with Electronic Medical Records and MS Office.
  • Ability to work independently or in a group setting. 
  • Strong organizational skills and attention to detail. 
  • Excellent analytical skills.
  • Ability to multi-task and work with little direction.      
  • Good verbal and written communication skills. 

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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