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Job ID: 176813
Category: Customer Service/Patient Access
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Mar 24, 2023
Work Schedule: Flexible start and end time
DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Patient Experience Coordinator
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Patient Experience Coordinator serves as the voice of the patient, receives and resolves patient feedback (negative and positive), service referrals and patient requests. The Patient Experience Coordinator is responsible for real-time investigation, real-time entering, tracking and trending patient and family feedback information in the patient feedback system. This role provides written responses to patients/families in accordance with the Penn Medicine, CMS, TJC and other regulatory organization requirements. The Patient Experience Coordinator partners with clinical and non-clinical members from all departments within Penn Medicine to drive patient and family centered experience initiatives, to support the delivery of the Penn Medicine Experience.
Required Education and Experience
Licenses, Registrations, and Certifications
Required Skills and Abilities
Department: Patient and Guest Relations
Address: Hospital of the University of Pennsylvania- 3400 Spruce St
As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.