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Credentialing Assistant, Office of Medical Affairs

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Job ID: 176027
Category: Human Resources
Work Type: FT
Location: Philadelphia, PA, United States
Date Posted: Mar 27, 2023
Work Schedule: Full Time

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Credentialing Assistant, Office of Medical Affairs

Corporate Services

3600 Civic Center Blvd.


The Credentialing Assistant manages and maintains the Expirables process for 9000 Penn Medicine providers in accordance with department policy, including license, DEA, CDS, life safety, malpractice coverage and board certifications. Communicates with practitioners, primary source verification (PSV) entities, Penn Medicine facility medical staff office (MSO) staff and practice managers to ensure documentation is accurate and up to date. Performs daily review of inquiries, data follow up and coordinating emails, phone calls and mail with credentialing staff and other customers. Responsible for the timely communication and uploading of supporting documentation, primary source verification and special projects as assigned, enabling the smooth operation of the credentialing department.


  • Manages and maintains the expirables processes and maintenance of certification (MOC) board renewals on ECHO dashboard to ensure all notifications and reminders are communicated and tracked within the established time frame.
  • Performs PSV verifications for DEA, CDS, Board certifications, Life Safety and Licenses for PA & NJ. Coordinates payment, where appropriate, with the Director (credit card) and Administrative Assistant (check). Coordinates and maintains appropriate supporting documentation and logs in a timely basis. Collaborates with MSO’s, Managers and Credentialing and Privileging staff.
  • Submits information for check requests to Administrative Assistant, when needed, to reimburse accounts for pre-paid verifications.
  • Coordinates responses with system administrator regarding requests/inquiries from other hospitals requesting credentialing verification.
  • Uploads, follows-up and reviews certificates of insurance (COI), conditions of application (COA), education and affiliation documentation.
  • Responsible for the daily review and distribution of work listed on the Medview Application Scan tab.
  • Manages the Credentialing Application Team email box: Responds to inquiries, distributes pertinent information and documentation within 24 hours. Escalation of issues to Management and/or Analyst when necessary.
  • Coordinates and manages a wide range of special projects as assigned by department management to facilitate the efficient operation of the Department.

    Education or Equivalent Experience:

    • H.S. Diploma/GED required. 
    • 3+ years experience in a high volume, time sensitive business environment and detail oriented required.

    Skills & Abilities:

    • Must have the ability to maintain information in a confidential manner in accordance with all regulatory requirements.
    • Must have the ability to persevere in obtaining documentation while communicating in a professional manner. 
    • Must have the ability to evaluate requirements of a completed task have been met (demographic, affiliation and expirable information). 
    • Must also be able to work effectively as a member of a team. 
    • Must be able to meet deadlines. 
    • Must be able to exercise good judgment when escalating issues. 
    • Communication skills - oral/written with providers and external contacts. 
    • Proficient in computers and computer software including, but not limited to, database management, spreadsheet and word processing applications. Advanced training in database management preferred. 
    • Microsoft Office Suite. 
    • Experience with ECHO software preferred.          

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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