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Practice Liaison

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Job ID: 170725
Category: Accounting/Finance
Work Type: FT
Location: Bala Cynwyd, PA, United States
Work Schedule: Variable

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Practice Liaison supports the ambulatory practices in all aspects of accounts receivable to help ensure the long-term financial health of the entity. The Practice Liaison serves as the primary contact for all billing processes and accounts receivable issues.


  • Attends all required training sessions, maintains knowledge of systems, internally and externally as required.
  • Acts as a liaison between the practice and the Revenue Process department. Responsible for knowing all issues affecting practice accounts receivable. May travel to various practice locations in support of this goal.
  • Works with the Professional Billing Office and the Revenue Process department to maintain effective lines of communication regarding practice specific issues.
  • Facilitates resolution of billing office and practice/department issues to expedite claim submission and reimbursement.
  • Monitors and/or analyzes practice accounts receivables.
  • Provides support to gain a good understanding of the billing process.
  • Assists in performing analytical and statistical review of reimbursement trends, charge and payer mix through the use of EMR reports and other system tools.
  • Serves as a resource to review, resolve and process complex accounts and disseminate the results to practice personnel.
  • Works carrier rebilling projects.
  • Maintains knowledge of the Revenue Process and makes recommendation for process improvement in accordance to changes in the healthcare industry.
  • Maintains knowledge of entity policies, billing procedures and health care industry standards.
  • Epic APM Resolute PB trainer - conduct EPIC APM Resolute Professional Billing training classes.
  • Requires successful completion of the credentialed training program.
  • Responsible for training material updates and ongoing maintenance of classroom related materials.


  • Driver's License (Required)
  • active drivers license required.

Education or Equivalent Experience:

  • Bachelor of Arts or Science
  • H.S. Diploma/GED (Required)
  • 2+ years experience in physician billing or healthcare industry
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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