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Volunteer Services Coordinator - Princeton

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Job ID: 181288
Category: Other
Work Type: FT
Location: Plainsboro, NJ, United States
Work Schedule: Full Time, Day Shift, 40 hours per week

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Supervisor of Volunteer Services is responsible for supervisor and coordinating all aspects of the efficient operation of the Volunteer Services Department, including all secretarial and general office clerical functions. This position also provides leadership, guidance and supervision to adult and teen Volunteers, who serve in the Volunteer Services Department, as well as those volunteers requiring guidance or leadership from other service departments/areas. The supervisor will also oversee and coordinate all volunteer recruitment efforts, impact reporting and strategies and service learning/life skills programs.


  • Comprehensive management of operational activities (staffing, interviews, workflow, on-boarding), including supervision of all Volunteer Services Department volunteers.
    • Maintains structure and systems in the Volunteer Services Department; and assists in the development of policies and procedures for departments.
    • Assists with developing volunteer competencies, which adhere to accreditation standards and government regulations.
    • Ensures that there is adequate phone coverage in the department and that all inquiries are handled in a timely manner.
    • Organizes appointments, meeting arrangements and preparing agendas and reports for all meetings.
    • Responsible for ordering and maintaining volunteer uniforms and inventory.
    • Maintains office environment to be both efficient and attractive. Responsible for bulletin boards, committee correspondence and inter-office communication.
    • Manages and delegates volunteer engagement activities, which include but are not limited to, sending birthday cards, sympathy, planning National Volunteer Week activities and the annual Volunteer Luncheon.
    • Tracks all Competency, Training Checklists, Annual Reviews evaluations for all Volunteers through the Volgistics system.
    • Responsible for activation of all new Volunteers, ensuring that all requirements have been met.
    • Informs Director of Volunteers when items are needed for new Volunteers and when Volunteers must be inactivated.
  • Manages relationships with service learning and life skills programs for effective engagement and impact.
    • Maintains collaborative and cooperative relationships with local high schools, colleges and community programs that offer service learning and/or life skills programs.
    • Maintains records for student programs to justify further programs and/or need for future programs.
    • Represents PMPH at community engagements and events.
    • Arranges hospital staff/physicians to provide education programs to student volunteers.
    • Responsible for recognition and appreciation program for those involved.
    • Maintains relationships with health system departments that engage service learning and/or life skills program students.
  • Manages relationships and activities for effective recruitment/engagement of prospective volunteers in the community.
    • Conducts regular recruitment assessments based on health system needs.
    • Conducts presentations about the PMPH volunteer program and volunteer needs.
    • Maintains collaborative and cooperative relationships with leaders of civic and community organizations.
    • Manages volunteers who conduct recruitment presentations in the community.
    • Develops and executes plans to recruit volunteers for skills-based assignments (massage, health administration, Reiki, etc.)
  • Oversees volunteer impact reporting and all information systems.
    • Manages and maintains volunteer resources information system (Volgistics)
    • Responsible for Volunteer Services website maintenance.
    • Assists departments in obtaining network and PennChart access for appropriate Volunteers.

    • Represents and functions for the Director of Volunteer Services in his/her absence.
      • Attends Management meetings, Team meetings, Advisory Committee meetings.
      • Represents Volunteers and volunteer issues to Hospital Administration.
      • Assists in the preparation of the Volunteer Services budget.

    Education or Equivalent Experience:

    • Bachelor’s Degree required.
    • At least 1 year of experience managing/supervising volunteers and/or life skills programs. 
    • 3-5 years of volunteer management experience or certification in volunteer management (CAVS or CVA) could be substituted for a bachelor's degree.

      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

         Current UPHS employees must apply HERE
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