Volunteer Services Coordinator - Princeton

Responsibilities:

• Comprehensive management of operational activities (staffing, interviews, workflow, on-boarding), including supervision of all Volunteer Services Department volunteers.
  • Maintains structure and systems in the Volunteer Services Department; and assists in the development of policies and procedures for departments.
  • Assists with developing volunteer competencies, which adhere to accreditation standards and government regulations.
  • Ensures that there is adequate phone coverage in the department and that all inquiries are handled in a timely manner.
  • Organizes appointments, meeting arrangements and preparing agendas and reports for all meetings.
  • Responsible for ordering and maintaining volunteer uniforms and inventory.
  • Maintains office environment to be both efficient and attractive. Responsible for bulletin boards, committee correspondence and inter-office communication.
  • Manages and delegates volunteer engagement activities, which include but are not limited to, sending birthday cards, sympathy, planning National Volunteer Week activities and the annual Volunteer Luncheon.
  • Tracks all Competency, Training Checklists, Annual Reviews evaluations for all Volunteers through the Volgistics system.
  • Responsible for activation of all new Volunteers, ensuring that all requirements have been met.
  • Informs Director of Volunteers when items are needed for new Volunteers and when Volunteers must be inactivated.
• Manages relationships with service learning and life skills programs for effective engagement and impact.
  • Maintains collaborative and cooperative relationships with local high schools, colleges and community programs that offer service learning and/or life skills programs.
  • Maintains records for student programs to justify further programs and/or need for future programs.
  • Represents PMPH at community engagements and events.
  • Arranges hospital staff/physicians to provide education programs to student volunteers.
  • Responsible for recognition and appreciation program for those involved.
  • Maintains relationships with health system departments that engage service learning and/or life skills program students.
• Manages relationships and activities for effective recruitment/engagement of prospective volunteers in the community.
  • Conducts regular recruitment assessments based on health system needs.
  • Conducts presentations about the PMPH volunteer program and volunteer needs.
  • Maintains collaborative and cooperative relationships with leaders of civic and community organizations.
  • Manages volunteers who conduct recruitment presentations in the community.
  • Develops and executes plans to recruit volunteers for skills-based assignments (massage, health administration, Reiki, etc.)
• Oversees volunteer impact reporting and all information systems.
• • Manages and maintains volunteer resources information system (Volgistics)
  • Responsible for Volunteer Services website maintenance.
  • Assists departments in obtaining network and PennChart access for appropriate Volunteers.
    
    
  • Represents and functions for the Director of Volunteer Services in his/her absence.
    • Attends Management meetings, Team meetings, Advisory Committee meetings.
    • Represents Volunteers and volunteer issues to Hospital Administration.
    • Assists in the preparation of the Volunteer Services budget.

Education or Equivalent Experience:

• Bachelor’s Degree required.
• At least 1 year of experience managing/supervising volunteers and/or life skills programs. 
• 3-5 years of volunteer management experience or certification in volunteer management (CAVS or CVA) could be substituted for a bachelor's degree.