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Financial Services Rep

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Job ID: 188797
Category: Accounting/Finance
Work Type: FT
Location: Lawrenceville, NJ, United States
Work Schedule: Full Time, Day Shift, 40 hours per week

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Must be a resident of PA or NJ in order to be considered for this opportunity.

Summary: Monday - Friday 8:00am to 4:30pm

The Financial Services Representative (FSR) provides financial services that are in the best interest of both the patient and Penn Medicine Princeton Health by evaluating and coordinating the options to ensure a patient’s ability to pay for medical services provided. The position performs a variety of functions including determining benefit coverage and patient responsibility, arranging methods of payment or to recover outstanding balances. The FSR serves as the in-house expert on insurance coverage and patient advocate for coverage of their care, responds to inquiries, resolves problems and interacts with third party payers and/or patients to achieve payment for services and does so with a strong patient/customer focus that assists in exceeding patient satisfaction. The FSR is also responsible for working and maintaining all billing related work queues. The FSR also services as the expert and working third party denials and self-pay denials from third party payors and identify trends and solutions to getting reimbursed for services provided.


  • Serves as the on-site expert and patient advocate with regards to patient’s insurance coverage. Comprehends insurance information as it relates to various plans. Enters/updates information in PennChart, including demographic and insurance, referral and pre-authorization information accurately and timely. Provides patient financial counseling in the practice to ensure a patient’s ability to pay for medical services provided (self-pay and patient responsibility, collection of outstanding balances, and resolution of patient billing problems or issues). Interviews patients or responsible persons to obtain information and arrange methods of payment for outstanding balances. Responds to patient inquires, resolves problems and interacts and follows through with third party payers to achieve payment for services. Counsels patients without referrals, non-covered services, or other financial responsibilities. Interprets and explains to patient the charges, services and policies regarding payment of bills. Counsels patients requiring external financial assistance including recommending third party payers (MA). Accurately identifies covered/non covered services. Maintains up to date knowledge of insurance requirements pertinent to patient services and billing procedures.

Education or Equivalent Experience:

High School Graduate/GED/Equivalent Work Exp required 

Associate or Bachelor's degree preferred 

Related Work Experience:

 At least two (2) years' related work experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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