Performance Analytics Advisor

Responsibilities:

• Articulates health care challenges, operating models, high-level value chains, volume/price relationships, and ways in which businesses generate revenue and incur costs.
• Educates and coaches junior staff on concepts, changes in the industry and how their work impacts Performance Analytics and CCH.
• Understands and articulates CCH’s competitive position, how external factors drive change, and position in the value chain.
• Understands goals, articulates the significance of the problems CCH is facing, and understands how department will work towards alleviating these issues.
• Tests and modifies financial models as well as builds components of well-defined, complex models or business cases.
• Collects data, identifies good and bad data and develops an action plan to cleanse data as needed.
• Analyzes data to determine patterns, develop insight, and structures an approach to data analysis and a solution hypothesis.
• Develops and maintains a high level of working knowledge on the external benchmarking product of choice and collaborates and cross-trains with peers to ensures accuracy and timeliness of data submissions, and reporting.
• Interprets financial reports and internal and external productivity benchmarking reports while educating Team Leads on concepts and interpretations of the data. Works to assure that benchmark data aligns to the benchmarking product’s definitions and is reflective of the department.
• Identifies and prioritizes teams with the largest potential for improvement with the highest financial impacts to CCH for Performance Optimization projects.
• Guides departments through the Performance Improvement Plan (PIP) cycle by creating performance optimization focus groups that drive to the root cause of productivity issues facing departments and identify improvement opportunities within these departments. Develops a solution hypothesis for the problem, structures the data analysis, allocates responsibility to the team and pulls subject matter insights from various research and work threads.
• Sustains and monitors improvements gained by developing control charts for all PIP process changes made by departments and reporting monthly at the department’s Monthly Operating Review meeting.
• Understands and articulates the impact of Performance Analytics on the business function, the potential impact on associated functions, and how CCH makes decisions regarding the engagement.
• Responsible for developing and maintaining collaborative relationships with key executives at assigned business units.
• Reviews and finalizes team' findings and recommendations for executive presentations.
• Works collaboratively with executive leads and team leaders to successfully complete the PIP cycle and associated deliverables on time and on budget.
• Builds and maintains an internal network for information support.
• Attention/Concentration:
• The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• New Learning and Memory:
• The following level of ability is essential for the jobholder to learn and retain material: A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
• Problem Solving, Reasoning and Creative Thinking:
• The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
• The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables
• APTITUDES:
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
• Leadership, control and planning:
• Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Credentials:

• Lean Six Sigma Certification
• Green Belt or Black Belt

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• Healthcare Administration, Business, Finance, or other applicable major 2+ years Experience in process improvement methodologies and application
• Master of Arts or Science
• Healthcare Administration, Business, Finance, or other applicable major 5+ years Operational and analytical experience, cross functional health care experience