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Patient Support Specialist - HUP Cedar CRC - Full-Time Days

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Job ID: 192338
Category: Clinical Support
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Days 7:30a - 4p

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • The Patient Support Specialist is an individual with personal, lived experience in their own mental health and/or substance use recovery. The Patient Support Specialist will be embedded within the Crisis Response Center (CRC) and supports patients by offering a unique perspective and insight into the recovery process based on their own experience. The Patient Support Specialist is part of a multidisciplinary team at the CRC and is responsible for working in collaboration with other team members to support a patient's needs during the course of their treatment at the CRC.


  • Patient Support Specialist will greet and support patients in the Crisis Response Center waiting area
  • Share information and patient needs (social service, health and medication) with appropriate interdisciplinary provider: PCP, social work, MAT provider, D&A provider, etc
  • Serve as an essential link between patients and all other care providers
  • Monitors and evaluates the delivery of care through documentation and tracking of needs addressed, track outcomes and support data collection
  • Provide recovery education and support
  • Provide a model for both people in recovery and staff by demonstrating that recovery is possible.
  • Assist recovering persons to identify their personal interests, goals, strengths and weaknesses regarding recovery.
  • Actively identify and support linkages to community resources (communities of recovery, MAT, educational, vocational, social, cultural, spiritual resources, mutual self- help groups, professional services, etc.) that support the recovering person’s goals and interests. This will involve a collaborative effort including the recovering person, agency staff and other relevant stakeholders.
  • Support connections to community based, mutual self-help groups. Link individuals to appropriate professional resources. Provide vision-driven hope and encouragement for opportunities at varying levels of involvement in community based activities (e.g., work, school, relationships, physical activity, self-directed hobbies, etc.).


  • Certified Recovery Specialist (Required)
  • Must maintain valid CRS certification and remain in good standing valid during employment Must enroll in an approved CPS or CRS course within six (6) months of hire and receive PCB (PA Certification Board) certification as a CPS or CRS within one (1) year of hire

Education or Equivalent Experience:

  • H.S. Diploma/GED
  • Associate of Arts or Science
  • Behavioral Health, Nursing or related field of study required Prior behavioral health experience Knowledge of behavioral health resources CRS (Certified Recovery Specialist) or CPS (Certified Peer Specialist) certification preferred
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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