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Improvement Advisor - Neurosurgery OutPt EA

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Job ID: 192222
Category: Quality/Performance Improvement
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: Variable

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Improvement Advisor
Department: Neurosurgery
Location: Hospital of the University of Pennsylvania - 3400 Spruce St
Hours: Full Time

Summary:

  • The Improvement Advisor is embedded in the Operations Improvement Department in the Clinical and Administrative Operations Division and is charged with process improvement within the Infusion Department. The Infusion Improvement Advisor will evaluate processes and provide strategic and organizational performance improvement through consultation, technology enhancements, education, analysis and reporting. This position functions as a change agent, utilizing state-of-the-art performance improvement methodologies to improve efficiency and effectiveness in operations by working with HUP leadership and all levels of staff to identify opportunities and implement changes to improve processes supporting hospital operations. This role will be constantly evolving to meet organizational needs. The Improvement Specialist must be capable of forming relationships quickly at all levels in the organization to identify and implement identified changes.
  • The IA position is for nurses transitioning from clinical to non-clinical while they pursue training and certification for promotion to a SIA.

Responsibilities:

Planning & Facilitation

• Helps teams plan and stay organized

• Sets pace for team projects

• Keeps teams on track in PI cycle and project timelines

• Actively assists with implementing PI strategies for the entity

• Collaborates with leadership & frontlines to effectively prioritize problem solving

Problem Solving

• Keeps focus on processes, not people

• Promptly investigates serious safety events and quality concerns

• Provides PI support for process redesign after a serious event

• Applies PI methods and tools appropriately

• Provides PI support for continuous survey readiness as needed

Coaching, Mentoring & Teaching

• Is a PI teacher for front line staff and team members

• Asks insightful questions

• Challenges teams to improve their PI work

• Is clear & concise, makes learning points understood

• Gives useful feedback

Influence & Relationships

• Strong ability to network

• Can build and support a team

• Has a positive internal customer focus

• Can persuade effectively

• Engages stakeholders

• Is a voice people listen to

• Is viewed as a PI resource by other team members

Data Management

• Helps teams access useful data

• Helps teams understand trends, the meaning of data, and how it compares to benchmarks

• Brings tools to teams that are useful for data analysis and dissemination

• Is effective in disseminating information

• Maintains data integrity & validity

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Credentials:

  •   Six Sigma Green Belt/Lean Certificate/IHI Improvement Advisor or equivalent experience.  

Education and Experience

  • Bachelor of Arts or Science (Required)
  • Minimum 4 years of experience in clinical settings/relevant work experience


We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

   Current UPHS employees must apply HERE
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