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Lead Patient Access Representative

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Job ID: 193081
Category: Customer Service/Patient Access
Work Type: FT
Location: Philadelphia, PA, United States
Work Schedule: To be determined

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?


  • Facilitates and monitors the registration and flow of patients throughout the registration process. Provides assistance to staff to ensure compliance with hospital and departmental policy and procedures. Assists the Supervisor, Patient Access with training, staffing, quality assurance process and other duties as assigned. Acts as the lead initial departmental contact for staff, patients and visitors for the health system.


  •  Performs and is responsible for the day to day operations of the registration processes within the department in the Supervisor’s absence 
  •  Reports process, staffing issues and trends to the Supervisor when applicable 
  •  Assist in staff scheduling, training and the quality assurance process on a regular basis. 
  • Acts as a liaison between staff and Supervisor and other hospital departments to ensure all processes result in a seamless transition/experience for patients. 
  • Ensures departmental staff are following proper registration protocols which include regulatory compliance. 
  • Assist the department in achieving and maintaining the Hospital’s Candidate for Billing (CFB) daily goal. 
  •  Leads by examples; exemplifies customer service at all times • Performs all duties of a Patient Service Representative as defined in the PSR job description.
  •  Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. 
  • Other duties as assigned to support the unit, department, entity, and health system organization.


  • AAHAM Revenue Cycle Certification or NAHAM Certification (Preferred) 

    Education or Equivalent Experience:

    • H.S. Diploma/GED (Required)
    • 3+ years' experience Hospital or Practice Revenue Cycle Setting AAHAM Revenue Cycle Certification or NAHAM Certification

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

    Live Your Life's Work

    We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

       Current UPHS employees must apply HERE
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