Senior EPIC Infrastructure Engineer

Responsibilities:

PLAN:

•  Work with architects, project managers, and other stakeholders to analyze requirements and design technical solutions to meet various healthcare and research community needs.
•  Conduct advanced research on new technologies and techniques, providing recommendations and roadmap for implementation.

DECIDE: Recommend appropriate technologies for the technology domain(s) within the scope of responsibility.

DELIVER:

• Deploys and maintains hyperconverged systems and solutions in a hybrid cloud environment
• Manage and supports Windows, Linux, Azure & VMware infrastructure
•  Administer and support the backup and recovery infrastructure
•  Develop support plan with key IT stakeholders
•  Service, incident, and change request ticket management
•  Provide on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts
•  Other duties as assigned to support the unit, department, entity, and health system organization

COLLABORATE:

• Work closely with architects and stakeholders to ensure that infrastructure initiatives are successfully implemented.
• Work closely with network, security, development, application, and support teams in the implementation of infrastructure components that support emerging technologies and applications
• Mentor/develop more junior level infrastructure engineers

CONSULT:

• Serves as liaison between operations and architecture teams
• Escalation point for server and operations teams
• Review proposed designs/architectures, identifying risks and providing remediation recommendations in line with established standards and the enterprise’s overall architecture.

Credentials:

• EPIC Certified Systems Administrator (5 of 5). (Required)

Education or Equivalent Experience:

• H.S. Diploma/GED and 7+ years Information Technology experience. (Required)
• 5+ years supporting or maintaining Epic application. (Required)
• 5+ years providing direct Epic end-user support. (Required)
• 5+ years application testing. (Required)
  
  
• Bachelor of Arts or Science (Preferred)
• Master of Arts or Science (Preferred)

Skills and Abilities:

• Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums.
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
• Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
• Ability to collaborate and communicate with executive and C-level stakeholders
• Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums.
• Ability to provide guidance and mentorship to Infrastructure Engineers and Sr. Infrastructure Engineers as needed.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of six hospitals, several satellite practices, and more than 8,923 physicians.

Learn more about Information Services: https://www.pennmedicine.org/information-services