Patient Services Associate

Responsibilities:

• Patient Service:Strives t understand and anticipate patient needs, manages service recvery effrts when needed, enlisting management assistance as apprpriate, identifies pprtunities t imprve the patient experience.As per practice/department prtcls and/r measurements: answer phnes in a timely manner, manage/handle patient requests and rute apprpriately, retrieve vicemails in a timely manner, take accurate and thrugh messages and rute apprpriately thrugh EMR. Schedule patient appintments (n phne r in persn) by determining reasn fr visit, fllwing established schedules and prtcls, using apprpriate billing area/appintment lcatin, cmmunicating changes and cnfirming appintments, and, as needed, ffering alternative and canceling/rescheduling appintments.Respnsible fr arriving/departing activities f patient at practice and perfrms pint f service activities: cllects cpays and recrds accurately, btains necessary signatures/frms, btains insurance cards and referrals/authrizatins, updates appintment status in EMR, and finalizes all check-ut prcedures.Cmmunicates with patients regarding patient flw and wait times – keeps manager aware f ptential issues as they arise.Issues referrals and btains pre-authrizatins fr patients as required and as per prtcl.Financial:Maintains up t date knwledge f insurance requirements pertinent t patient service and billing prcedures: including basic knwledge f all managed care plans and which insurers require a cpayment r referral.Validates patient demgraphic/insurance infrmatin and/r registers new patients int EMR using established prtclsRecrds receipts accurately t ensure end f day recnciliatin; participates in cash recnciliatin delineatins.Reslves wrk queues and/r issues frm frnt-end reprts; practively priritizes recvery f missing charges.rders supplies fr the ffice and generates frnt-end prcess reprts as requested.ther / Regulatry:Ensures cmpliance with all applicable federal, state, and lcal regulatry standards (ex TJC, DH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)Flexible and readily adpts new prcesses and engages in practice peratin changes.Access Center Respnsibilities (if apprpriate):Crdinates clinical and administrative aspects f the new patient scheduling encunter.Perfrm within the expected utcme f the Autmated Call Distributin (ACD) envirnment.Slves telephne issues and timely reprts prblems related t vlume t manager.Fllw established dwntime prcedures fr registratinAs needed: assist with cverage f PS and Pre-Prcessing Areas, create/mail new patient packets, appintment ‘bumping’, wait list scheduling, resurce scheduling, and team scheduling.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• H.S. Diploma/GED and 2+ years Medical office experience or 4 years of customer service experience.
• Bachelor of Arts or Science
• Bachelor's Degree preferred.